Fouad Idouelouina

Experience

• 

  Auchan Retail

  Oct 2008 - Jun 2010

  Assistant Manager

  -Itemizes and totals purchases by recording prices, departments, taxable and non taxable items-Balances cash drawer by counting cash at beginning and end of workshift

• 

  PHONE MARKETING GROUP

  Sept 2010 - Aug 2013

  Telesales Specialist

  Advised and assisted customers over the phoneManaged Files Followed-up with customers and renewedcontracts Conducted satisfaction survey

• 

  Inditex

  Feb 2016 - Dec 2016

  Sales Manager

  Managing team of 6 persons selling, restocking and merchandising.

• 

  Hewlett Packard Enterprise

  Dec 2016 - Jun 2019

  Technical Support Specialist

  Business to Business French and English technical support by phone chat and emails Taking care of new starters, helping other colleagues and providing trainings Technical support analyst level 2 and regularly providing reports to the team leader and coaches Software troubleshoots for clients by following precise procedures using Remote control

• 

  KDS

  Nov 2019 - Jan 2021

  Service Manager
• 

  Sodexo Benefits and Rewards Services

  Jan 2021 - Apr 2022

  Key Account Manager

  Sodexo Meal - Sourcing new sales opportunities through inbound lead follow-up andoutbound cold calls and cold eMails and sales navigator. 1,8 € millions generated over one year.Trained 8 new employees over a three-month period resulting to increase sales/revenuefor Sodexo Gift mission.

• 

  Concentrix

  Apr 2022 - now

  Sales Manager

  Leading a team of 11 sales and customer service staff responsible for 3 different markets.Ensure targets are met through support, motivation, training and daily feedback and coaching.Reporting to the different markets on the KPIs established. - Call data, BI and analytics and protection.