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Abigail Hoffman

Guest Services Associate

712 followers

Greater Cleveland

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Timeline
About me
Assistant Director of Human Resources at Hilton Cleveland Downtown
Education
- The Ohio State University
  2010 - 2015
  Bachelor's Degree Hospitality Administration/Management
  Activities and Societies: Pi Beta Phi, Hospitality Management Association Member of Pi Beta Phi Fraternity for WomenSweetheart of Kappa Sigma Fraternity 2013
- Columbus State Community College
  2013 - 2013
  Foundations of Accounting
  Took supplemental accounting coursework during the summer of 2013.
Experience
- Embassy Suites
  Dec 2013 - May 2014
  Guest Services Associate
- Hilton Columbus Downtown
  Sept 2014 - Mar 2016
  A Guest Services Ambassador with Hilton Hotels and Resorts is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This internship involved work in the Front Office and Housekeeping Departments with a primary focus on the responsibilities of a Guest Service Ambassador.
  - Human Resources Coordinator
    May 2015 - Mar 2016
  - Guest Service Ambassador
    Jan 2015 - Apr 2015
  - Rooms Intern
    Sept 2014 - Jan 2015
- Hilton Cleveland Downtown
  Mar 2016 - now
  - Assistant Director Of Human Resources
    Oct 2021 - now
  - Human Resources Manager
    Sept 2018 - Oct 2021
  - Human Resources Coordinator
    Mar 2016 - Sept 2018
Licenses & Certifications
- ManageFirst Hospitality and Restaurant Management
  ServSafe
  Apr 2014
- ManageFirst Human Resources Management and Supervision
  ServSafe
  Mar 2014

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