Experience

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  Hcltech

  Jun 2011 - Jan 2018

  Project hand over from the implementation Team to our operation team.• Creating Solution and training documents as per customer's requirement and defining our Scope of work.• Provide technical support to Customer on Cisco Voice solution, Cisco Call manager, IM & Presence, Unity connection, Call Manager Express, video endpoints and All the Cisco unified communication devices and conducting POC's at customer’s location.• Creating Voice/Video Network Design and documentation using Visio and MS tools• Providing support for Voice IP telephony devices, UCS servers, cisco business edition servers, Voice, Gateway routers, Polycom, Tandberg, Life size.• Installation of ESXI Host, Deployment VM, OVA templates, RAID partitioning on UCS, IBM servers.• Implementing Cisco unified solutions on MCS, Cisco UCS, IBM servers and daily operation calls of Cisco Call manager- 7.X, 8.X, 9.X, 10.X, 11.X & CME.• Handle installation, integration and maintenance calls of Cisco IM and Presence, Cisco Unity Connection, Cisco voice Gateway Routers and voice protocol MGCP, H.323, SIP, SCCP, and Cisco MCU for Multiparty conferencing of Video endpoints.• Working on Cisco Jabber for windows, tablet, iPad, Android etc.• Building setup of Collaboration of Cisco Voice, Video on Android, Desktop, Ipad, and iPhone.• Handling all kinds of cisco IP phone 78XX, 79XX, 39XX, Cisco 89XX, 99XX, Cisco DX 650, E60, E90 etc.• Skills set are in CUCM, IM and Presence, Cisco Unified Contact Center Express, Cisco Unity Connection, Unity Express, Cisco Jabber, Cisco Voice Gateway Router and Cisco Telepresence Management Suite Show less Part of Network Operations Team.• Handling network maintenance calls for National Stock Exchange, Security and Exchange Board of India, Multi Commodity Exchange of India Limited, Union Bank of India, Bank of Baroda, Bank of Maharashtra and dedicatedly assigned 365 days to offshore oil Rigs for customer- Halliburton Sperry Drilling Services.• Managing engineers visit, provide support and guidance to reduce escalations, and also maintain SLA.• Configuration and installation of router and Switches in Data center, HUB and Customer premises.• Creating Pre- and Post-installation documents with network diagrams.• Ability to handle routers and switches installation and maintenance calls• Taking follow ups with various regions for resolving issue.• Arrange meetings with customers, maximize customer engagement at a professional level and address their issues in minimum time frame.• Coordination with Cisco TAC in major cisco devices failure or in configuration assist and constant follow up with TAC engineer till issue gets resolved.• Remedy ticket creation to HCL TAC Team for (partner support customer) in case of device failure or IOS upgradation advisory request or any technical assistance. Show less

  • Senior Operation, Voice and Network Engineer

    Jan 2014 - Jan 2018

  • Engineer, West region support Operation

    Jun 2011 - Feb 2014
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  Datamatics business solutions

  Feb 2018 - Mar 2019

  Senior it officer - voice engineer

  24/7 Technical support for in house KPO and BPO departments for more than 1000 agents having domestic and International customers.• Handling Customized Leadtrac CRM and dialer like C-Zentrix and Novanet C3.• Creation of new campaign on CRM and assigning agents into it.• Installation of softphone on agent’s desktops.• Creation of SIP endpoints on VIP user’s laptop and smartphones.• Pulling detailed calling CDR reports and Voice recording from the CRM of agents and sharing the same to Managers and HOD respectively.• Alteration of IVR as per customer requirement.• Maintaining and processing of billing records of ISP vendors like TATA and Novanet (as per the campaign).• Managing PRI services from different vendors in case of network outage, quickly raising the incident with concerned vendors and its simultaneous follow up. Show less

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  Orient technologies limited

  Mar 2019 - Apr 2020

  Senior network engineer

  Sr. Network engineer at DUN & BRADSTREET

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  Edelweiss financial services limited

  Apr 2020 - now

  Managing Cisco Voice IPT | Zscaler proxy. ZPA/ZIA/ZDX

  • Assistant Manager

    Jun 2022 - now

  • Associate

    Apr 2020 - Jan 2023