Sue Mitchell

Sue mitchell

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Followers of Sue Mitchell266 followers
  • Timeline

  • About me

    Change & Controls Manager - Guest Support

  • Education

    • Cassio college, watford

      1986 - 1987
      Btec national diploma business administration and management, general

      Activities and Societies: Part time Study whilst working on the YTS scheme

    • Rosary priory high school, bushey, herts

      1980 - 1986

      Activities and Societies: DOE Award Scheme

  • Experience

    • Tempur uk ltd

      Mar 2007 - Sept 2007
      Team manager

      Managed both B2B sales team and customer service for the private sector, ensuring orders were processed in a timely manner.

    • United kingdom accreditation service

      Sept 2007 - Oct 2009
      Commercial team leader

      Managing a team of advisors in booking accreditation visits for a large base of clients who wish to certify their customers in ISO17021 certification.

    • Kura (cs) ltd

      May 2010 - Sept 2018
      Operations manager

      Lead and motivate a team of advisors within an outsourced call centre environment. Coach and develop to ensure that they achieve their full potential. Work within both the clients' and Response policies and procedures at all times.

    • Just eat

      Jan 2019 - Apr 2019
      Training and quality manager
    • Whitbread

      May 2019 - now
      Change & controls manager
  • Licenses & Certifications

    • Six sigma yellow belt

      Aveta business institute
      Sept 2021
    • Professional certificate in management

      Open university students association
      Sept 2004
    • Six sigma green belt

      Aveta business institute
      Nov 2021
    • Six sigma black belt certification – level i

      Aveta business institute
      Dec 2021
  • Volunteer Experience

    • Chair of Governors

      Issued by Minet Infant School on Sept 1999
      Minet Infant SchoolAssociated with Sue Mitchell