Sue Mitchell - Change & Controls Manager - Guest Support

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Sue mitchell

United Kingdom

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266 followers

Timeline
About me
Change & Controls Manager - Guest Support
Education
- Cassio college, watford
  1986 - 1987
  Btec national diploma business administration and management, general
  Activities and Societies: Part time Study whilst working on the YTS scheme
- Rosary priory high school, bushey, herts
  1980 - 1986
  Activities and Societies: DOE Award Scheme
Experience
- Tempur uk ltd
  Mar 2007 - Sept 2007
  Team manager
  Managed both B2B sales team and customer service for the private sector, ensuring orders were processed in a timely manner.
- United kingdom accreditation service
  Sept 2007 - Oct 2009
  Commercial team leader
  Managing a team of advisors in booking accreditation visits for a large base of clients who wish to certify their customers in ISO17021 certification.
- Kura (cs) ltd
  May 2010 - Sept 2018
  Operations manager
  Lead and motivate a team of advisors within an outsourced call centre environment. Coach and develop to ensure that they achieve their full potential. Work within both the clients' and Response policies and procedures at all times.
- Just eat
  Jan 2019 - Apr 2019
  Training and quality manager
- Whitbread
  May 2019 - now
  Change & controls manager
Licenses & Certifications
- Six sigma yellow belt
  Aveta business institute
  Sept 2021
- Professional certificate in management
  Open university students association
  Sept 2004
- Six sigma green belt
  Aveta business institute
  Nov 2021
- Six sigma black belt certification – level i
  Aveta business institute
  Dec 2021
Volunteer Experience
- Chair of Governors
  Issued by Minet Infant School on Sept 1999
  Associated with Sue Mitchell

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