Experience

• 

  Durbin development

  Jan 2010 - Jan 2015

  Content writer

  Conceptualize and program developmentally-appropriate educational tasks, projects, and goals for children ages 12+ to achieve in the context of an entertaining children's computer game. Develop NPC characterization and character development and write NPC scripts. Script, video, and edit player help media. Provide technical support for game and computer problems.

• 

  Pearson

  Apr 2014 - now

  Content architect behind Project ALICE, Online and Blended Learning's rebuild of our content authoring, assembly, publishing, delivery, and maintenance ecosystem:- Manages team of experts in structuring lesson content and assessment to maximize maintainability for the company and success for K-12 students- Translates business requirements for content development and management into an architectural framework to focus technical development- Manages roadmap for multi-epic solution across multiple release trains- Researches and drives prioritization for software features to meet internal and client needs, with assistance from subject-matter expertsManager of Content Incident Management team:- Manages team of content production experts to analyze and resolve customer-reported issues in 5 assessment authoring systems and 3 content production systems across 2 platforms. - Proactively resolved potential customer concerns before they started through data monitoring, performance analysis, and functionality reporting, reducing start of school incident tickets to 60% of previous year in 2022 Show less EMS Integration Manager - April 2016 - April 2018Leverage proprietary systems expertise to pilot new platforms and workflows for students both domestic and abroad. Coordinate across teams to assist in development of new systems and tools, translating tech into English for those outside the software realm. Team lead for proprietary course builds and modifications including first-of-their-kind international offerings. Integration Associate - June 2014 - April 2016Conduct thorough review of courses in development to ensure adherence to company style and quality standards. Convert written curriculum content to WCAG AA-compliant web format and adapt vendor content to house standards using HTML, CSS, and Javascript. Recipient of 2014 Fourth Quarter Employee Recognition Award.Integration Assistant - April 2014 - June 2014Add and modify curriculum content in HTML in proprietary LMS or Adobe Dreamweaver. Show less

  • Senior Manager of Product Architecture

    Feb 2024 - now

  • Manager of Content Architecture & Incident Management

    Apr 2018 - now

  • EMS Integration Manager

    Apr 2014 - Apr 2018