Experience

• 

  Future generation foundation (fgf)

  Oct 2010 - Feb 2011

  A trainee

  Basic Business Skills Acquisition (BBSA), Cairo, Egypt (Sponsored by the Future Generation Foundation (FGF) - Developed Language and Computer skills - Enhanced Presentation & Project Development skills - Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing

• 

  Vodafone

  Mar 2011 - Jun 2012

  Retail sales executive
• 

  Danone

  Jun 2012 - now

  - Responsible for the integration between SFA system and the SAP ERP.-SAP OTC Support- Responsible for the new projects implementation.- Managing the updates and new releases with support team and the distributors.- Managing transmission phase from windows BackOffice to web environment. following the migration plan.- Testing the new releases and reporting bugs for code updates - Testing new Android sales force application and any new releases.- Communication with developer about bugs and modifications.- Work with SQL to review the DB.- Documentation prepare guide for the app.- Training employees using the app on daily bases. - Testing Windows sales force application.- Master data (create new sales rep – Asset modifications).- Sending monthly misuse report to branches managers.

  • Senior Sales Force Automation (SFA) Support Specialist

    Jan 2021 - now

  • Junior IS Analyst

    Jan 2018 - Dec 2020

  • Hand-Held Support

    Jun 2012 - Dec 2017