Experience

• 

  Windsor golf hotel & country club

  Apr 2012 - Jun 2012

  Trainee/ intern

  Food and beverage production, food and beverage service, housekeeping, stores and supplies management.

• 

  Midland hotel nakuru

  May 2012 - Jul 2012

  Trainee/ intern

  HOUSEKEEPING, FOOD AND BEVERAGE SERVICE, FOOD AND BEVERAGE PRODUCTION.

• 

  Sidian bank limited

  Sept 2013 - Jul 2020

  Support the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Tellering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and continuous improvement in operational efficiency.KEY RESPONSIBILITIES• Overall responsibility for the management of branch cash • Customer service management • Branch compliance audit and control of operational losses • Human resource management at the branch level • Business continuity, administration, branch controls, and physical security maintenance of the branch • Financial controls at the branch • Managing the overall branch cash• Reconciles cash till by proving cash transactions, counting, packaging notes, and coins, reconciling other transactions, turning in excess cash and mutilated currency to the officer, cash operations, and maintaining a supply of cash and currency till.• Complying with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof of funds by customers.• Maintaining customer confidence and protecting bank operations by keeping information confidential. Show less • Service delivery to customers i.e. handling customer queries and complains. Building proper relation-ships with customers• Handled and managed cash as per operations and cash policies of the bank• Processed daily customer transactions in line with the policies and other operation procedures• Ensured high standards of customer service ensuring all customer queries are handled appropriately• Proactively cross sold all Sidian Bank products ensuring quality after sale service• Investigated and responded to all customer enquiries promptly• Maintained regular internal (to staff) and external (to customers) communication on Customer Service matters Show less

  • Service Delivery Manager/ Senior Teller

    Jun 2017 - Jul 2020

  • Service Delivery Officer

    Sept 2013 - Jun 2017