Experience

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  Topdanmark

  Aug 1997 - Aug 1999

  It-opgaveleder

  Primært integrationsopgaver mellem Topdanmarks kundesystem og PBS, CPR-registeret og Indenrigsministerierts Gaderegister

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  Topdanmark forsikring a/s

  Jan 2000 - Jan 2004

  Responsible for business and user assurance

  Responsible for Business and User assurance on projects for developing insurance sales application and customer database.

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  Topdanmark

  Jan 2005 - Jan 2011

  It project manager

  Eventra Quality Monitoring solution (Voice & Screen Capture)ASMA Customer survey solution (Voice, email, Web)SYMON Wallboard solutionStrategic implementation of IP telephonyHead of developing Vision and Roadmap for customer related solutionsCustomer relation application

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  Topdanmark

  Jan 2012 - Aug 2016

  Product Owner for maintenance and development of Topdanmarks Customer Communication platform including Survey-, Recording- and Displays-solutions. Implementation of a Contact Center solution

  • Product Owner

    Mar 2016 - Aug 2016

  • Project Product Owner

    Jan 2012 - Feb 2016
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  Forca

  Aug 2016 - Apr 2021

  Jeg tror på at et tillidsfuldt og samarbejdende miljø, uddelegering af ansvar, kombineret med tydelig vision, rammer og mål, giver den bedste kvalitet i løsningerne, den største medarbejdertilfredshed samt de mest effektive leverancer.Som afdelingschef har jeg derfor fokus på - tydelig vision, retning, rammer og ambitiøse mål for afdelingen- udvikling af medarbejdernes personlige og faglige kompetencer og samarbejde- den overordnede serviceoplevelse på tværs af digitale kontaktpunkter og kanaler- effektivisering af brugercentrerede drifts- og udviklingsprocesser på de digitale kanaler som fx procesforbedringer, automatiseringer og korte sprintforløb- anvendelse og udbredelse af discipliner som servicedesign, adfærdsdesign, serviceoplevelser, serviceblueprint, design thinking, designsprints, google venture sprints, tidlige brugertests, datadrevet udvikling, kvalitative- og kvantitative indsigter- interessent og leverandør samarbejder- samt økonomi og ressourcestyringAfdelingen har specialist kompetencer indenfor skriftlig og visuel digital kommunikation, ux, servicedesign, serviceoplevelser, pensionsspecialist, robotics/IA/processpecialist samt digitalt og grafisk design, og har et dedikeret ansvar for optimering og udvikling af kundernes digitale universer.Jeg har ansvaret for at drive visuel identitets projekter, konceptualiseringer og strategiske projekter som fx. Vision for digitale universer og brugen af App’s, udvikling af koncept for løbende soignering af brugeroplevelsen samt standardisering af kvalitative og kvantitative performance målinger med udgangspunkt i brugeroplevelsen. Show less

  • Chef for Servicedesign & Ux

    Jul 2019 - Apr 2021

  • Product Owner

    Aug 2016 - Jul 2019
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  Tryg

  Apr 2021 - Jul 2023

  As Portfolio Epic Owner I was responsible for coordinating the Epics through the Portfolio Kanban, creating flow in the Portfolio System.Working closely together with Portfolio Management, ART-Management and other stakeholder, my responsibility was to:- define the Epic and Minimum Viable Product for a new selfservice univers editing insurances- make and maintaine a LEAN Business case- guide the Epic through the Portfolio proces- Secure an incomming flow for development in the ART Show less As Product Manager for Digital solutions & Distribution I was responsible for the Product and service deliveries from the SAFe Arts 9 Scrum teams.The responsibility primarily focused on:- development of 3PI roadmaps, securing flow of deliveries and business value- Conduct and communicate the strategic fit- create and prioritize Program Backlog - collaborate with Business owners to align on outcome- collaborate with PO’s to prioritize, scoping and evolving solutions- visualize deliveries and value to business and IT- Secure a customer centric and datadriven approach Show less

  • Portfolio Epic Owner

    Jun 2023 - Jul 2023

  • Selvstændig Product Manager

    May 2022 - Jun 2023

  • Selvstændig Senior Product Owner & Project Manager

    Apr 2021 - Jun 2022
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  Konsulent anne steuch

  Sept 2023 - Nov 2023

  Freelance consultant - project & product management

  Working to find the 'sweet spot' within the management of usability, sustainability and digitization projects and products.

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  Nets

  Oct 2023 - Jun 2024

  Senior product owner - cx mitid & nemlog-in
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  Nets danid a/s

  Apr 2024 - now

  Senior product project manager

  Qualified Trust Services & eID Solutions