Patrick O'Brien

Greater Burlington Area

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Timeline
About me
Senior Vice President, Banking Services Support Program Manager at M&T Bank
Education
- New england school of banking
  2001 - 2002
  Banking banking
  NESB focused on key aspects of banking strategy, planning, marketing, and performance measurement. The program ended with a bank simulation project that utilized a computer program to create a simulated bank and economic environment. Students formed groups of three including a Chief Executive Officer, Chief Marketing Officer and Chief Operations Officer to compete against other teams to manage appropriate capital levels and risk while growing the bank over a simulated two year period. As CEO… Show more NESB focused on key aspects of banking strategy, planning, marketing, and performance measurement. The program ended with a bank simulation project that utilized a computer program to create a simulated bank and economic environment. Students formed groups of three including a Chief Executive Officer, Chief Marketing Officer and Chief Operations Officer to compete against other teams to manage appropriate capital levels and risk while growing the bank over a simulated two year period. As CEO of the simulated bank, I lead my team to analyze the bank's financial situation relative to the economy and as a team we made key decisions on product pricing, risk management, investments, asset sales, and treasury management. Our team managed to grow our bank the most in the two year period while maintaining strong asset quality, capital levels and returns. Show less
- University of vermont
  1991 - 1995
  Bachelor of science small business management
Experience
- Granite bank
  Jan 1998 - Jan 2003
  Retail delivery officer/manager of electronic banking services
  Branch Business Development, Electronic Banking (ATM, Internet Banking)
- Ocean bank
  Jan 2003 - Jan 2004
  Assistant vice president, marketing analyst and business development officer
- Chittenden bank
  Jan 2005 - Jan 2009
  Developed and implemented corporate internet strategy for 6 six banks, an insurance angency, a retirement plan services business and a securities brokerage. Managed interactive marketing agency relationship. Provided direction on website content to seven marketing directors and several business line managers. Performed internet product research and development utilizing internal and external resources.
  - Vice President, Senior Internet Marketing Manager
    Jan 2007 - Jan 2009
  - Assistant Vice President, Business Analyst, Treasury Management Services
    Jan 2005 - May 2007
- People's united bank
  Jan 2009 - Jan 2015
  Provided leadership to the Payroll Services business unit consisting of 30 employees who serve the payroll needs of thousands of businesses in New England and New York. Major responsibilities included overseeing the operations of a payroll tax department consisting of 6 full time payroll tax professionals and ensuring that thousands of clients are in compliance with all federal, state and local payroll tax and withholding requirements. Additional responsibility included budgeting and expense management, performance management, hiring, operational strategy/efficiency, risk management, training and project management. Show less
  - Director, Payroll Services
    Jan 2012 - Jan 2015
  - Payroll Product and Projects Manager
    Jan 2009 - Jan 2012
- Sage
  Jan 2015 - Jan 2017
  Customer insights & readiness specialist
  I was a stakeholder member of several Agile payroll product teams, representing the Customer Services division. In this role I was responsible for managing and supporting all activates to prepare the customer contact centers for the launch of new products and product major enhancements. In addition was responsible for analyzing customer survey data to gather insights that lead to customer support operational changes as well as product enhancements. This work resulted in improvements that lead to a 40% increase in customer satisfaction in 6 months. Show less
- People's united bank, n.a.
  Jan 2017 - Dec 2022
  Vice president, loan servicing program management
  I was the leader of a team of commercial and retail loan business analysts, product owners, and program managers, I facilitated the strategic planning efforts for the Loan Servicing department, consulting with various business managers and senior leaders to build and execute a multi-year strategic initiatives roadmap. I provided strategic project leadership on several critical high-profile enterprise programs including three bank acquisitions and systems conversions, three major commercial lending system upgrades, and the implementation of an all-digital small business lending platform. In 2021 I was recognized with the People's United Bank CEO Leadership Award for my leadership of the bank’s implementation of systems and processes that supported the SBA pandemic relief program known as the Paycheck Protection Program or PPP. Show less
- M&t bank
  Dec 2022 - now
  Senior vice president, banking services data officer and manager of data & analytics support
  I lead a team of analytics professionals, providing strategic direction for data management, reporting, visualizations, and analytics in alignment with enterprise data standards.
Licenses & Certifications
- Lean six sigma green belt certification
  The council for six sigma certification (cssc)
  Aug 2021
- Dcam certified v2
  Edm council
  Jan 2024
  View certificate
Volunteer Experience
- Blood Donor
  Issued by American Red Cross on Jan 2010
  Associated with Patrick O'Brien
- Build Site Volunteer
  Issued by Green Mountain Habitat for Humanity on Sept 2016
  Associated with Patrick O'Brien
- Proofreader
  Issued by DISTRIBUTED PROOFREADERS FOUNDATION on Dec 2022
  Associated with Patrick O'Brien
- Loaned Executive
  Issued by United Way on Sept 1999
  Associated with Patrick O'Brien