Experience

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  Telecom egypt

  Jun 2011 - Aug 2011

  Summer trainee
• 

  Accor

  Mar 2014 - Jul 2014

  It helpdesk

  Solving technical problem related to software and hardware

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  Actel communications s.a.e

  Sept 2015 - Nov 2015

  Site engineer

  Worked On Mobinil Ericsson Transmission Projects

• 

  Raya contact center

  Dec 2015 - Feb 2016

  Technical support

  Worked on HS Etisalat UAE Account "English and Arabic account"

• 

  Orange

  Feb 2016 - May 2018

  Operating and maintaining all value added services Vas Plaforms USSDEtopUp ( Credit Transfer and Recharge System )Orange Money ( Mobile Money System )MCM ( Mobile Campaign Manager)SDP ( Charging Gateway for infotainment services and Open APIs )Bussiness Tools, BIC ( Reporting Tools )SMSC/MCOMMSCADM ( Automatic Device Manager )AFG ( Charging Gateway for messaging services )Duties and Responsibilities:- Apply work orders on VAS systems as received from development team.Perform the daily check on the VAS systems.Provide support for site interventions to apply new upgrades or extensions where intervention should be done on site and on low traffic.Accept and validate new features implementation, software upgrades and new products and services.React immediately to any problems through physical site intervention for system restart or hardware check, on call on regular duties.Perform planned actions during low traffic as night actions.Handle open cases with suppliers and handle the customer complaints.Handle changing server passwords on a monthly basis.Handle revenue and traffic reporting for all VAS systems.Write incident reports after each problem detected.Document all VAS systems procedures, work orders and processes. Show less

  • Senior VAS Operations

    Apr 2016 - May 2018

  • IT Support Engineer

    Feb 2016 - Apr 2016
• 

  Vodafone

  May 2018 - now

  - Conduct a comprehensive assessment of potential solutions including Zabbix, New Relic, Cribl Stream and Edge, Splunk, Prometheus, Grafana Alloy, and ITSI.- Leverage my expertise in monitoring systems to identify Vodafone in identifying the best aligns with Vodafone’s needs.- Develop and execute a comprehensive implementation plan for the chosen platform.- Analyze tasks to derive logic for developing new systems, procedures, andtests.- Rapidly prototyped new data processing capabilities to confirm integrationfeasibility into existing systems.- Create proofs of concept for innovative solutions.- Collaborate with stakeholders to evaluate business needs and determine the most suitable replacement platform for each use case.- Translate technical concepts and information into easily understandable terms for all parties involved.- Conduct gap analysis procedures and thorough data reviews to enhanceimplementation efficiency.- Estimate work hours and monitor progress using the Agile Scrummethodology.- Provide training and support to users transitioning to the new platform. Show less - Implementing monitoring solutions across various Vodafone local markets.- Installing, configuring, and integrating Micro Focus tools such as OBM, UCMDB, Operations Connector, Cloud Optimizer, HP Operation Agents, NNMI, etc.- Utilizing Micro Focus tools, including Sitescope, HP Operation Agent, and OMI, for monitoring infrastructures and applications on different types of infrastructure, including Linux, Windows, Oracle DB, MSSQL DB, and MySQL DB.- Integrated Datadog with diverse infrastructure components (Linux, Amazon Linux 2, AWS Lambda, AWS CloudTrail, etc.), applications (Apache, Tomcat, NginX, etc.), and databases (MySQL, OracleDB, etc.).- Configured and created monitors and dashboards using Datadog SaaS Instance, employing both GUI and CI/CD pipeline.- Developed pipelines using Azure DevOps, Ansible, and GitHub to implement monitors as code for various technologies, including legacy technology (SiteScope) and cloud technology (Datadog).- Utilized Micro Focus Operations Connector to integrate with other monitoring solutions like OEM, Dynatrace, Appdynamics, etc.- Leveraged Micro Focus NNMI to monitor security devices.- Used Micro Focus BPM to monitor real actions by recording APM scripts.- Utilized UCMDB to push and pull Configuration Items (CIs) from different RTSM systems.- Utilized OBM RTSM to create models and views for technical and business services levels.- Integrated OEM using Operations Connector to monitor Oracle DB using OEM and pull topology and events to OBM.- Integrated SNMP traps using Operations Connector to pull SNMP traps from the local market to OBM as Events view.- Integrated Sitescope & HP Operations Agents with Splunk, creating dashboards using collected metrics from monitoring tools.- Integrated Appdynamics with Micro Focus Operations Connector using ZigiWave.- Oversaw the development and implementation of improvements to support and application operations. Show less

  • Monitoring & Observability Engineering Lead

    May 2024 - now

  • Senior Monitoring and Observability Engineer

    Jan 2023 - Aug 2024

  • Senior Digital ITSM Monitoring & Automation Tools Delivery Engineer

    May 2018 - Jun 2024