Jin Seng Tan

Experience

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  Straits Inn Malacca

  Sept 1977 - Sept 1981

  Assistant F & B Supervisor

  Supervise the day-to-day operations of all Food & Beverage outlets. Plan and schedule staff for the smooth operations. Daily job responsibilities include supervising restaurant staff, delegating task and providing training and or conduct briefing to maintain a high level of service and professionalism, ensuring exceptional customer service by assisting guest inquiries, handling complaints and ensuring guest satisfaction during their dining experience. Overseeing day-to-day operations, including table setting, service flow and ensuring smooth dining experience for guest including facilitating between kitchen and service particularly in ensuring smooth coordination for efficient service delivery Show less

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  Kanchil Restaurant Malacca

  Aug 1982 - Mar 1983

  Assistant Restaurant Manager

  Seconded to manage Kanchil Restaurant Melaka, which is a subsidiary of the parent company, Urushotel Sdn. Bhd.In the capacity of an Assistant Restaurant Manager my critical role is to ensure smooth operations and exceptional customer experiences. My day-to-day duties includes staff management, scheduling and overseeing service flow, manage reservations, assisting in managing inventory levels, monitoring stocks, placing orders and ensuring adequate supplies to meet demand while minimising waste, overseeing food and beverage quality, presentation and adherence to establish standards in regards to health and safety regulations and hygiene practices. Show less

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  Ria Hotel Seremban

  Apr 1983 - Oct 1986

  Sales Manager

  Co-ordinate with Front Office and Food & Beverage Department in the formulation of activity action-plan directing at increasing sales and departmental revenue. Conduct sales call to solicit business requiring accommodation rooms and public space for meetings, conventions, conferences and any other gathering using the hotel facilities.

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  Kemuning Park Port Dickson

  Nov 1986 - Apr 1987

  Operations Manager

  I am entrusted the task of overseeing various functions including staff management, guest experience enhancement, operational efficiency, budgeting, procurement, facility maintenance and ensuring compliance with hotel policies and standards. Lead in coordinating and optimizing day-to-day operations to meet high quality service standards.

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  The Federal Kuala Lumpur

  May 1987 - Oct 1987

  Sales Executive

  I was assigned to banquet sales with the responsibilities in solicitation and serving of group business requiring guest rooms and public space for meeting, conventions, exhibitions, conferences and any other or private or public gathering using the hotel facilities.

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  Merlin Hotel, Malacca

  Nov 1987 - Jul 1990

  Food & Beverage Manager

  My duties include the development of revenue from convention and banquet business, plan and implement promotional activities, staff training and formulate budget. Oversee all aspects of food and beverage department which includes managing staff, planning menus, coordinating events, controlling budgets, ensuring quality of service and maintaining compliance with health and safety regulations. Also includes enhancing guest satisfaction and maximize revenue through efficient operations and exceptional dining experiences.I was initially engaged as Sales & Marketing Executive responsible for banquet as well as accommodation room sales specially covering Travel Trade account. Show less

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  Renaissance Hotel, Malacca

  Jul 1990 - May 1996

  Food & Beverage Manager

  Carries more responsibilities as when I was in the same position with the Merlin Melaka. I managed more F&B Outlets here; in total there were 10 F&B Outlets. Oversee all aspects of the food and beverage department which includes managing staffs, planning menus, coordinating events, controlling budgets, ensuring quality of service and maintaining compliance with health and safety regulations. Also includes enhancing guest satisfaction and maximized revenue through efficient operations and exceptional dining experiences. The hotel first engaged me as a Banquet Manager. Promoted to Assistant F & B Manager in July, 1992 and subsequently to F & B Manager in January, 1994. Show less

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  Stadthuys Tours & Travel & Stadthuys Trading Sdn Bhd, Malacca

  May 1996 - Jul 1997

  Operations Manager

  1) Stadthuys Tours & Travel Sdn. Bhd.Co-ordinate daily tour (inbound), hotel accommodation and meal arrangements.2) Stadthuys Trading Sdn. Bhd.Supervise the entire affairs of the operation such as delivery of goods to client, solicit new clients through appointment as distributor / agent and responsible for formulating an efficient distribution network.

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  Park Inn International Paka & Kemayan Resort Villa Paka

  Aug 1997 - Jul 1999

  Hotel Manager

  I was entrusted to open Park Inn International Paka, a Phase Two (2) development project owned by Kemayan Corporation Sdn. Bhd., which was supposed to open its door of 305 rooms at the 1st. quarter of 1998 but due to financing issue the entire project was left incomplete. In light of the event, I was then assigned to take charged of Phase One (1) under the name of Kemayan Resort Villa Paka, consisting of 101 saleable units of 3 bedroom Semi- Detached and Bungalow Villas spread over a land area of 8.5 acres.The key responsibility as Hotel Manager then, at the height of the financial downturn faced by the country was to stay afloat/profitable. I had carried out my responsibility in stewarding the resort’s operation to reach a steady level ensuring positive investment returns. This has earned me a new assignment with the task of being the opening GM for Park Inn International Kuala Lumpur, which is also part of the Park Plaza International chain of Hotels, Inns and Resorts. Show less

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  Park Inn International Kuala Lumpur

  Aug 1999 - Jul 2001

  General Manager

  Provide leadership and support departmental heads and staff in their area to ensure that the hotel’s business operates in an effective and efficient manner and overall responsible for the profit and loss of the hotel. Also formulate and implement business plan with the objective of maximizing sales, profits and provide the highest level of quality service. I was the pre-opening General Manager of this hotel, which I earned the task due to my successful stewardship in turning around Kemayan Resort Villa Paka where its operation has reached an investment return. Show less

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  Summerset Colonial Hotel & Villas Rompin

  Aug 2001 - Jul 2003

  General Manager

  Responsible for overseeing the overall operations of the hotel / resort performance. My role includes strategic planning, financial management, staff leadership, guest satisfaction, marketing and PR, regulatory compliance and establish operational procedures to foster a positive work culture. Ensure seamless coordination and adherence to the hotel's brand standards and objectives. Additionally, interact with stakeholders, make critical decisions and represent the hotel in various professional capacities. Show less

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  Heritage Hotel Ipoh

  Aug 2003 - Dec 2003

  Group General Manager

  I was entrusted to hold a leadership role of overseeing multiple properties. Establish and implement operating standards within the group operations. Scrutinize and assess operating procedures ensuring compliance with relation to the Business Plan and Budget. Developing and overseeing sales and marketing strategies, promotions and campaigns to drive revenue and increase market share for the hotels amongst its most established competitors within the same categories. Ensuring a high standard of guest satisfaction by maintaining service quality, personalized guest experiences across all hotels in the group. Show less

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  Glory TravelMart Sdn Bhd

  Jan 2004 - Jul 2009

  Business Development Director

  Establishes and manages a business entity of a Travel and Tours Agency (Inbound) and developing the overall business concept. My roles includes overseeing the day-to-day operations, devising sales and marketing strategies, client acquisition and relationship management, partnership and alliances (particularly with hotels, airlines, travel agents and or event organizers to enhance services and offerings and create mutual growth opportunities) product development and customization, sales and revenue generation, negotiation and contract management, marketing and branding, team leadership and training, risk assessment and compliance, customer feedback and experience enhancement, budgeting and financial analysis, event participation and networking, technology integration and sustainable tourism. Show less

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  Dynasty Hotel Kuala Lumpur

  May 2009 - Jul 2010

  General Manager

  I was tasked to manage the Hotel's management team (HOD's) to deliver an excellent guest experience while achieving financial, strategic and operational goals and targets. My focus is on leading the management team to revive existing Business Concept to position the hotel's market share amongst its competitors in tandem with its allocated fund of RM30 million for upgrading works.My primary responsibility was to direct the overall operation of the hotel to maximize performance, profitability and return of investment by creating a positive and productive work environment and ensuring superior guest service in compliance with quality and operational standards.I take pride in my ability to lead the team in formulating the annual budgeted Business Plan and achieving the set targeted performance and providing leadership to all departments in support of our service culture thus ensuring guest satisfaction. Show less

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  AmanSari Residence Resort Seri Alam

  Apr 2011 - Sept 2012

  General Manager

  Responsible for the overall management, operations and performance of the group of hotels under the brand name of Amansari and provide professional, advisory and executive support service to assist in meeting strategic goals. Ensure fulfilment with business operations, plan, strategize and direct the brand along the properties as managed towards greater growth, profitability and competitiveness.From time-to-time, I undertook ad-hoc assignments, particularly in the company's expansion, development, management and operation of new openings of hotels, residences and resorts. Show less

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  Granada Hotel Johor Bahru

  Oct 2012 - Apr 2014

  General Manager

  As the Pre-Opening General Manager, I had the distinguished role of overseeing the successful launch of the establishment. My responsibilities extended well beyond the initial stage to include managing the daily operations and overcome challenges to attain the targeted performance. Plan and manage resources allocation through optimization of staff, financial, processes and technologies. Advise the management team on key planning issues and make recommendations on important business discussions thus ensuring business activities comply with the organizational policies and procedures for quality management, legal stipulations and general duties are observed apart from ensuring Board of Director’s requirements and expectations are managed and met. Show less

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  Hotel Sfera, Seri Manjung, Perak

  Oct 2014 - Feb 2017

  General Manager

  This property was initially known as The Lead Hotel. Acquired by YNH Hospitality Sdn. Bhd., was transformed into a 4 Star category Hotel and renamed to Sfera. As the pre-opening General Manager, I had the opportunity to lead the transformation of the property to meet the high standards required for a 4 Star Hotel. My experience at Sfera Hotel led my secondment to manage Fraser Residence Kuala Lumpur, a hotel residence also owned by YNH Hospitality Sdn. Bhd.As a hotel General Manager, my responsibilities were to provide the vision, leadership and strategy that inspires the staff to deliver exceptional guest service that drives financial success. One of my key role is to drive brand and value initiatives, hotel performance and the development of people. I monitored and engaged with the management team on key planning issues and made recommendations on important business decisions to ensure that business activities complied with the organizational policies and procedures for quality management, legal stipulations and general duties. Additionally, I ensured that the Board of Director's requirements and expectations were managed and met.Creating a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of service was another aspect of my role. I had to lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities.Since the hotel's reputation for quality was essential, I was responsible for inspecting rooms, public areas and the surrounding ground for cleanliness and upkeep periodically. Maintaining cleanliness and upkeep is crucial to ensuring guests come back and generating good reviews on review sites such as TripAdvisor and other review via distribution channels (Online Travel Agencies) such as Expedia, Agoda, Booking.com, Airbnb, Travelocity and etc. Show less

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  Fraser Residence Kuala Lumpur

  Feb 2017 - Oct 2018

  General Manager

  My key achievements and responsibilities include being seconded from Hotel Sfera Sri Manjung Perak to manage Fraser Residence Kuala Lumpur in February 2017 as the Owner's Representative, overseeing all aspects of the property operation. Both properties, Sfera Hotel Seri Manjung Perak and Fraser Residence Kuala Lumpur were wholly owned by YNH Hospitality Sdn. Bhd.My duties include ensuring guest and employee satisfaction, human resources management, financial performance, sales generation and delivering a return on investment to both Frasers Hospitality Ltd. and property owner, YHN Hospitality Sdn. Bhd.Furthermore I am responsible for developing and implementing operational strategic plans, marketing plans, budgets and goals to ensure the highest level of guest satisfaction and business profitability.I verify that service strategies and initiative are implemented to meet or exceed guest expectations and increase profit and market share. I hold the property leadership team accountable for executing strategies and guide their professional development. Also, I leverage sales engines and initiate independent and proactive sales activities to generate demand. My role ensure that the objectives and goals of Fraser Hospitality Ltd. and property owner work together to achieve brand positioning and success.I build owner loyalty through proactive communication, managing expectations and delivering business results. During my tenure, I am actively involved in the local community and building strong relationship with local officials, businesses and customers. Show less

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  Amansari Hotels, Residences & Resorts - SKS Group

  Nov 2018 - Jun 2019

  Group General Manager

  I once again joined the company but back then prior to my leaving in 2012, SKS Group (Malaysia/Australia) was formerly known as Maha Builders Sdn. Bhd. that owns hotels, Residences and Resorts under the brand name of Amansari.In the above said position, I was again tasked on Hotel Development, Management & Operations. Responsible for the overall management , operations and performance of the group of hotels under the brand name of Amansari which comprises of 4 properties namely; 1) Amansari Residence Resort Seri Alam, 2) Amansari Hotel Nusajaya, 3) Amansari Residence Desaru, and 4) Amansari Hotel Desaru were each located at different township and districts of Johore, Malaysia.My assigned duties encompass the provision of professional, advisory and executive support to assist in fulfilling strategic objectives. Furthermore, I direct to ensure that business operations comply with legal requirements and established regulations as well as evaluating business procedures to achieve organizational objectives efficiently.In addition, I prioritized planning, strategizing and directing the properties under management towards greater growth, profitability and competitiveness. In order to foster a professional service culture and maintain guest satisfaction, I provide leadership and strategic planning to all departments while managing daily operations and overcoming any challenges. Naturally, I collaborate closely with the General Manager / Head of Operations of each establishment (Hotels, Residences & Resorts) I manage. Show less

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  Pan Pacific Serviced Suites Puteri Harbour

  Jun 2019 - Dec 2020

  General Manager

  As a leader of the Pre-Opening Team, I have been an ambassador for the brand and hotel. My role includes managing the daily operations and overcoming challenges to attain the targeted performance, as well as providing leadership and strategic planning to all departments in support of our service culture and guest satisfaction. I work closely with the hotel owner and other stakeholders.I manage the Hotel's management team (HOD's) and overall hotel targets to deliver an excellent guest experience. I oversee the operations functions of the hotel and hold regular briefings and meetings with all department heads. My main focus is to ensure full compliance with hotel operating controls, SOP's, policies, procedures and service standards.I lead all the key property issues including capital projects, customer service and fit-outs (HOE / OSE requirements). I handle guest complaints and oversee the service recovery procedures. I am responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and budget expenditures.I make sure that all decisions are made in the best interest of the hotel and management (stakeholders). I deliver hotel budget goals and set other short and long-term strategic goals for the hotel, developing improvement actions and carrying out cost savings measures with consideration to manage resource allocation through optimization of staff, financial processes and technologies.I have strong understanding of P&L Statements and the ability to react with impactful strategies. I am responsible for safeguarding the quality of operations (both internal & external audit) and legalization, occupational health & safety act, fire regulations and other legal requirements. Show less

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  Pearl Discovery Development Sdn. Bhd.

  Jan 2021 - now

  Consultant (General Manager / Director - Non-Share)

  My role is to assist the Chief Executive Officer (CEO) and undertake responsibilities as directed by the CEO and / or the Executive Chairman. Additionally, I provide administrative support and business acumen to all other operating departments, working cross functionally as a strong business partner to the Company.Furthermore, I collaborate with the Company's other operating departments to ensure effective delivery of all aspects of the operational plan. My main priority is to make sure that there is coordination and collaboration between operating departments and cross-functional support areas to help execute strategies developed by the departments.As part of my role, I regularly evaluate the efficiency of the business procedures according to organizational objectives and apply improvements. It is my responsibility to ensure that the Company operates within legality requirements and conformity to established regulations.I ensure optimal deployment of resources to achieve business goals and undertake ad-hoc assignments from time-to-time. Show less