Autumn Titus

Experience

• 

  City of Cape Town

  Dec 2011 - Apr 2013

  Lifeguard

  I had to ensure that all customer entering our swimming pools were always safe. My main responsibilities were to prevent drownings and to rescue anybody experiencing a near drowning. I had to ensure that the facility was kept neat and tidy and assist with first aid duties. We also had to ensure that the water was safe and clean at all times.

• 

  KEMANZI

  Jun 2016 - Jan 2018

  Technical Assistant

  My key role was testing water samples (by means of jar tests) of various municipalities in the western cape and finding the correct chemical composition to ensure that the water is within SANS 241 specifications. My responsibilities included recording of all data and calibration of the laboratory equipment. Writing up of the SOPS and reports was also done by me. I was also assisting the production team with the manufacturing of liquid sodium aluminate. We tested the product using a titrotherm.Going out onto water treatment plants and converting them from a certain chemical regime to a liquid aluminum and sodium aluminate chemical regime. Part of my administration duties included setting up purchase orders, getting quotes and doing the inventory.I was part of the market team, meaning we had to maintain client satisfaction and grow our data base.Customer service was a priority thus we were constantly improving our services by allowing costs reductions and perfect water quality. Show less

• 

  WNS Global Services

  Mar 2018 - Feb 2022

  I am responsible for assisting students with their applications for an international education loan. It is my duty to alleviate any problems a student may have while filling out their application through to the verification, fulfillment and the servicing (payments) part of the funnel. We communicate through chats, emails or calls using Zendesk.I would assist students with any payment queries regarding interest, statements and confirming whether payments have been received and allocated accordingly and how international payments can be made. When working in the servicing department we would work on 2 different payment systems to ensure that we assist the students to the best of our abilities. I am also responsible to call and remind students who are to start repayments and assist them on how to make international payments and understanding their monthly statements. Show less

  • WFM-Real Time Analyst

    Jul 2019 - Feb 2022

  • Lead associate

    Mar 2018 - Jun 2019
• 

  WNS Global Services SA

  Feb 2022 - Jul 2023

  WFM Assistant Manager
• 

  WNS

  Jul 2023 - now

  WFM- Deputy Manager