Everton Oliveira

Experience

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  CVC Brasil

  Dec 2014 - Aug 2017

  B2B Customer Support

  Provided tailored assistance and comprehensive support to travel agents, managing the issuance of domestic and international air tickets. Maintained direct communication with airline group departments to ensure seamless coordination and high-quality service delivery.

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  Wzhoteljardins

  Nov 2017 - Apr 2018

  Front Desk

  Provided exceptional guest service while overseeing reception shift audits. Ensured smooth operational transitions, accurate record-keeping, and maintained high standards of service quality.

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  MSC Cruises

  May 2018 - Jun 2019

  Dining Host

  Handling reservations via phone and email, managing the reservation system, and optimizing table allocation to ensure efficient seating arrangements. Preparing weekly sales reports, tracking individual sales targets for each server, and monitoring the performance of onboard package sales. Welcoming guests warmly, guiding them to their reserved tables, and providing information about the menu and promotions

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  Atlas Operadora de Hotéis e Turismo

  Jun 2019 - Nov 2019

  Customer Support

  Managed all aspects of bilingual customer service operations for the company, overseeing international inquiries and providing comprehensive support for both clients and the sales team. Coordinated corporate hotel reservations and car rentals with international partners, ensuring seamless communication and service delivery. Delivered prompt and professional assistance on product information, reservations, and post-booking support, while contributing to the efficiency of the sales team through effective coordination and solution-oriented communication Show less

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  MSC Cruises

  Nov 2019 - Mar 2020

  Guest Service Agent

  Delivered exceptional, above-and-beyond service to guests, addressing inquiries, processing payments, facilitating room changes. Provided comprehensive information and multilingual support to enhance the guest experience, ensuring their needs were met promptly and effectively.

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  GOL Linhas Aéreas

  Mar 2021 - Aug 2021

  B2B Customer Service Agent

  Provided dedicated support to travel agencies, assisting with reservation management and post-sales processes. Offered comprehensive support to the commercial team, addressing inquiries, resolving issues, and ensuring seamless client interactions. Handled complex reservation adjustments and facilitated effective communication to maintain high client satisfaction and strengthen agency partnerships.

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  MSC Cruises

  Aug 2021 - Feb 2023

  Guest Service Agent Senior

  Led the Guest Services team, overseeing check-in/check-out, guest relations, reservations, and billing. Managed guest complaints and special requests, ensuring satisfaction and loyalty. Supervised daily operations, trained staff, and handled financial transactions. Demonstrated strong leadership and problem-solving skills, consistently ensuring high service standards and a positive guest experience

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  STED Co. Ltd / Hotel Argento

  Apr 2023 - Oct 2023

  Front Office Agent

  As a Front Office Agent, I excel in customer service, managing check-ins/check-outs, reservations, and payments while ensuring data security. I also handle financial and operational auditing, analyzing accounting records, and preparing audit reports with recommendations.

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  Grand Hotel Excelsior Malta

  Oct 2023 - Oct 2024

  Guest Relations Agent

  As Guest Relations Agent, I ensure exceptional guest experiences, managing VIP arrivals, addressing special requests, and resolving complaints. I oversee hotel operations as Duty Manager on rotation, ensuring smooth operations and guest satisfaction. Key responsibilities include managing guest history records, monitoring online feedback, handling overbookings, and leading staff briefings. I am dedicated to maintaining the highest hospitality standards and ensuring every guest has a memorable stay. Show less