Richard Bulkeley

Experience

• 

  PokerStars

  Nov 2006 - Mar 2018

  Responsible for managing satellites to live events.Tournaments team representative for software improvements. Designed new features to improve player enjoyment and increase revenue.Generated consensus between a variety of stakeholder representatives.Collaborated with programmers to ensure we delivered both performance and reliability.Conducted User Acceptance Testing of features before release. Created and managed the team responsible for multi-million dollar regional CRM budgets.Designed PokerStars’ proprietary automated CRM system. Managed campaigns to convert free players to money player.Created CRM KPIs and related reporting framework.Mentored and managed new-graduate hires.

  • Tournament Coordinator

    Mar 2016 - Mar 2018

  • Senior Product Manager

    Nov 2009 - Mar 2016

  • Head of Regional CRM

    Jan 2008 - Nov 2009

  • Conversion Manager

    Nov 2006 - Jan 2008
• 

  Alpine365

  Dec 2018 - Apr 2019

  Chalet Host

  Ensured our guests had a great holiday (and did a little snowboarding myself too).

• 

  Sensible Ltd

  Jun 2019 - Feb 2020

  Co-Founder

  At Sensible our mission was to make savings fun by providing prize linked savings for the modern world. It's like a casino, but you can't lose. Unfortunately, we couldn't raise enough funding to deal with the upfront regulatory overhead.

• 

  Isle of Man Government

  Mar 2020 - now

  I manage the team responsible for examining digital evidence for the Isle of Man police. That means I'm busy writing business cases, policies, SOPs, etc. and attending meetings while they do the real work.Sometimes I get to write a little Python or PowerShell script that makes the team's life a bit more efficient or provide a second pair of eyes on a complicated issue. Supporting officers in their investigations by turning digital devices into evidence they can take to court.

  • Digital Evidence Unit Manager

    May 2022 - now

  • Digital Investigator

    Mar 2020 - May 2022