Stacey Craig

Experience

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  Dixons Carphone

  Nov 1999 - Sept 2001

  Trainer/Sales
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  Lloyds Banking Group

  Sept 2001 - Nov 2002

  Customer Service Advisor / Event Organiser
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  Goldfish Card Services

  Oct 2003 - Aug 2007

  Dispute Resolution Officer/Coach

  Roles included Loans Advisor, Dispute Resolution Officer, Customer Liaison Officer, and Academy Coach.

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  Morgan Stanley

  Aug 2007 - Nov 2008

  Business Analyst

  · Project Support - proofread proposals, reviewed final project proposal, resources required, updated department logs and feedback to author on any amendments required to ensure proposal where inline with Business Policies & Procedures· Project Management - managed and coordinated 'Iron Mountain - Integration Project' – Document Management· Responsible for reconciliation of despatch of all cashback bonus cheques to customers, proof reading letters and cheque details before material being printed at external vendor site· Held responsibility for updating vendor/external suppliers MI and analysing any findings· Departmental Scorecard - responsible for updating the monthly scorecard and distributing this to all managers. Scorecard showed all incidents, meetings and MI for each vendor.· Created/amended and proof read letters, Terms & Condition's. Liaised with various departments and external vendors to implement change effectively and signed off proofs before being sent to customer. Show less

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  SSE plc

  Jan 2009 - Nov 2020

  Team Manager

  · Led, coached, and supervised 12-15 direct reports within the Customer Service Division, departments included Customer Service, Collections & Homemoves achieving great results meeting KPIs & winning top team awards on numerous occasions · Worked with Advisors / HR regarding lateness, sickness, behavioural issues, disciplinary hearings, fact finds, probationary reviews· Performance analysis for team & individuals developing personal development plans building advisors confidence and improving individual skill-set· Managed departmental escalations and Head of Customer Services complaints taken complaints to final stages of deadlock when required· Compliance Management & Change Management· Project Lead for first Working from Home team Show less

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  West College Scotland

  Aug 2022 - now

  Accountancy Student
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  SThree

  Jun 2024 - now

  Finance Analyst

  • Journal entries, creating both debit and credit transactions whilst dealing with VAT complex queries• Finance Transformation • Accounts Payable• Reporting and authorising payroll submissions for payment ensuring timesheets match pay• Payroll adjustments • Stakeholder management with UK, Germany & Netherlands consultants, managing 3rd party relationships building lasting relationships• PO creation end to end• Data Analytics – downloading data, producing spreadsheets segmenting important information for others to analyse and source information, I use vlookups and create pivots to illustrate my findings• Analyse data advising of any errors with the transformation project within Netherlands, Germany and UK payroll highlighting errors with data and the production of invoices to contractors.• VAT analysis liaising with contractors to resolve and update accounts accordingly• Payment Plan Set Up• Resolve internal and external disputes• D365, Mercury, Liferay, Excel. Show less