Raghvendra Singh

Experience

• 

  L&T Infotech

  Jan 2005 - Jan 2008

  Software Developer

  Worked as a senior software engineer in L&T Infotech for 3 years.I was involved in various phases of different projects from scratch, requirement analysis, design, development till user acceptance testing. .

• 

  Nice-business Solutions Finland Oy

  Aug 2008 - Sept 2011

  IT Specialist

  Worked as IT Specialist in Nice-business Solutions (now Nice-business Consulting Oy) for more than 3 years. During this period i worked mainly on JAVA/J2EE projects for Nokia and Itella Information in Helsinki area.

• 

  R Systems

  Sept 2011 - Jan 2017

  Senior Project Lead

  June 2014 – January 2017: NetGuard Identity Access Management (IAM)Responsible for development, integration and deployments Nakina Adapters.Working as Single Point of Contact (SPOC) for all Nakina (NAG) related issues (Development, Configuration and Integration).Understand Customer requirement and provide fast resolution .Using the Nakina NI Guardian product, we implement role based user Identity Access Management Systems with SSO feature.Also develop scripts using AutoIT for UI Automation.Provides guidance, instruction, direction and leadership to my team for the purpose of achieving a aligned results.Extensive travelling for requirements gathering for new adapters and users training.Collaborate with international teams using respective tools and teleconferencing with different stakeholders.Responsible for developing strong list of candidates for Nakina Adapter development.June 2012 – May 2014: Web Development.Responsible for design, development, implement and document software applications according to stipulated quality standards.Diagnose, debug and correct existing modules & applications as part of product maintenance.Solid experience in object oriented software development, specifically in JavaResponsible for both web development and Mobile APP using respective technologies.Collaborate with international teams of experienced software engineers Show less

• 

  Nokia

  Jan 2017 - now

  Leading a team, responsible for providing technical support and solutions to customers. My position sits at the intersection of customer service and technical expertise, requiring strong leadership, communication, and problem-solving skills.Key responsibilities include:Team Leadership: Leading a team of 50+ engineers and architects, ensuring they have the resources and guidance needed to effectively support customers.Customer Support: Overseeing the process of troubleshooting technical issues, providing guidance on product implementation, and resolving customer concerns in a timely and satisfactory manner.Technical Expertise: Serving as a subject matter expert on the company's products or services, understanding their technical intricacies, and being able to communicate complex concepts to both technical and non-technical audiences.Customer Engagement: Collaborating with presales, product development, and other departments to ensure a seamless customer experience from pre-sales to post-sales support.Strategy Development: Streamline delivery processes, and drive continuous improvement in the customer engineering function.Training and Development: Providing training and mentorship to team members to enhance their technical skills, customer service abilities, and overall effectiveness in their roles.Feedback Collection: Identifying trends or recurring issues, and working with internal teams to improve experiences with the product or service address them.Performance Monitoring: Tracking key performance metrics related employee satisfaction, response times, issue resolution rates, etc., and implementing measures to improve performance where necessary.Overall, the Head of Customer Engineering plays a critical role in ensuring that customers receive the technical support and assistance they need to successfully use the company's products or services, ultimately driving customer satisfaction and retention. Show less Full ownership of end to end project delivery.Designed and delivered customer specific security solutions to 15+ clients.Leading a team of 30+ team members that includes Architects, Developers, and integration engineers.Working on gating issues for company's largest customer to meet quarterly target that has revenue impact.New Product Introduction (NPI) is one of key KPI of my role.Shifting from on premise to SaaS based delivery model.Following Agile practices for development and delivery task in parallel.Delivery Ownership for both Vertical and Horizontal service offering -Customization, Testing, Integration Services, Automation etc.Devising strategy, plans for benefit of customer delivery.Building and maintaining global alliances and partnerships capability aligned to organization needs. Show less Played multiple roles in this stint as Solution Architect, responsible for End-to-end project delivery from Global Delivery Team for different security products. (Identity Access Management, Audit Compliance Management and Security Management Centre ). As Development Lead, delivered hundreds of customized reusable* adapters for multiple customers across the region with excellent support from internal resources and partners working with Nokia globally. As Delivery Technical Manager and people manager, directly responsible for customer project delivery from deployment, integration, user acceptance and go live for different sizes of projects in India, APAC, MEA, Europe, and NAM region in addition to POCs delivered, backed by technically strong and highly committed team.End-to-end Solution Architecture in global delivery team.Providing technical solution to operational issues faced by customer.Capacity and Capability Development to maintain a pool of talent.Industrialization of ServicesProduct attached Services portfolio managementCost & effort estimation Show less

  • Head of Customer Engineering

    Jul 2023 - now

  • Senior Solutions Architect

    Jun 2021 - Feb 2024

  • Solution Architect

    Jan 2017 - May 2021