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Ismoyo Basuki

Ismoyo Basuki

Supervisor Customer Care

Followers of Ismoyo Basuki86 followers
location of Ismoyo BasukiJakarta, Jakarta, Indonesia

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  • Timeline

  • About me

    Jangan pernah Menyerah

  • Education

    • ASIAN BANKING FINANCE and INFORMATICS INSTITUTE of PERBANAS

      1999 - 2004
      Bachelor's degree of Economic & Bussines Economics

    • ASIAN BANKING FINANCE and INFORMATICS INSTITUTE of PERBANAS

      1999 - 2004
      Bachelor's degree Finance and Financial Management Services

  • Experience

    • PT Pasifik Satelit Nusantara

      Apr 2005 - Jun 2019
      Supervisor Customer Care

      Mengawasi dan mengoordinir seluruh pelayanan yang diberikan baik Call dan email kepada customer melalui optimalisasi fungsi Agent dan Team Leader sehingga dapat mencapai target yang telah ditetapkan

    • PT INFOKOM ELEKTRINDO

      Jun 2019 - now
      Dept Head of Customer Care

      To Lead CC Department to provide the best services and support in order to achieve company’s objectives.1. People & System Management (employees, vendors and partners).2. Driving / directing / implementing working area atmosphere to fit CC standard business process 3. Monitoring the SLA target team & produce report timeline4. Planing & Controling Budget5. Planing & Development SDM5. Provide monthly report Ops CC to GM/Director

  • Licenses & Certifications

    • Certified Contact Center Team Leader

      Indonesia contact center ascociation