Hatta H.

Experience

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  Datacom

  Jul 2010 - Nov 2011

  Provide resolution to internal and external customer through telephone, email and helpdesk system within agreed SLA. Datacom Service Desk practices ITIL best practices to support customer 247 around the world. At Datacom, i had the opportunity to learn from great leaders to make quick decisions to provide resolutions ensuring customer satisfaction while maintaining compliance and business requirements. Region supported: Australia, New Zealand, Asia, and EMEA and America. Maintain composure in face of difficult customer situations. Process an average of 60 inbound and outbound technical support calls per day in 3 different language, English, Malay and Mandarin. Support customer with online billing, technical and account issues, Escalate critical issues to level 2 or higher while maintaining positive rapport with customer, with case update and resolution. Highlights- Network troubleshooting- Awards in tech support quality

  • Global Service Desk Analyst

    May 2011 - Nov 2011

  • Technical Service Representative | Packet One Networks Malaysia

    Jul 2010 - May 2011
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  Mesiniaga Berhad

  Nov 2011 - Nov 2013

  Systems Engineer

  • Entered Mesiniaga under Graduate Trainee Programme (GTP) and was mentored by various Head of Department and Senior Executive levels on business administration in Mesiniaga.• Was placed in Enterprise Solution Unit, where I am required to educate and implement technology solution to customer to meet their business requirement.• The enterprise partners that I collaborate with are Hewlett Packard, and VMWare, I also work closely with other colleagues that focuses on other partner product to provide customer an end to end enterprise solution.• Customer are from various industry for example: Government sector, Healthcare, Oil and Gas, Education and many more.• Engage with customers, providing enterprise solutions to resolve their business pain with technology update presentation, proposal, project implementation and continuous support.Vendors & Tools:VMware, Hewlett Packard, Cisco, Dell, IBM. Show less

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  Concentrix

  Nov 2013 - Sept 2017

  Tools Technology Infrastructure Coordinator

  I report directly to the Program Director in managing compliance and coordinate business improvement and project implementation with internal support system and client, ensuring that all client matter is escalated and resolved according to the agreed service level agreement (SLA).Sites supported: 2 - Kuala Lumpur & ManilaNo of Line of Business (LOB): 9Countries Supported: 12Headcount: 300My portfolio consist of IT Project Management and IT Audit & Compliance.IT Project Management- Interactive Voice Response (IVR) - Manages the IVR diagram, manages voice vendors, ensuring all Stakeholders are updated and conduct test periodically for improvement.- Tools - Manage internal Access Administrator, ensuring least privilege access is implemented.- Project involved: CRM tool implementation, Site migration, AD, Email and Network migration to name a few. IT Audit & Compliance- Business Continuity Plan (BCP) - Own the BCP documentation, ensuring all Stakeholders are updated and conduct test periodically for improvement.- Plan and perform internal IT audit a periodically.- Certification for ISO 27001 Information Security, COPC Customer Service Provider (CSP) Standard, Payment Card Industry Data Security Standard (PCI DSS), and client audit.- Perform training - security awareness program and incident response process.- Conduct operational and process review in compliance to ISO27001 standards and ITIL. Show less

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  American Mountain Guides Association

  Oct 2016 - Dec 2019

  CWI Instructor

  Freelance rock climbing instructor.

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  RCE Capital Bhd (RCE)

  Sept 2017 - Feb 2018

  IT Senior Executive

  - Assist Manager/ Assistant Manger to support the applications system of the Group- Responsible for supporting, maintaining and optimizing applications operation,- Initiate action plan to improve overall applications operational efficiency in accordance to company's IT standards and policies- Incident Management, to proactively follow up with IT team members & vendors to resolve incident encountered- Plan, budget, oversee and document all aspect of IT projects.

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  Oracle

  Feb 2018 - Jun 2019

  Product pillars: - Infrastructure As A Service (IAAS) - Oracle Cloud Infrastructure. Service Level Agreements (SLAs), Oracle Cloud at Customer. Oracle Ravello Service, Oracle Advanced Customer Services for Apps Running on Oracle Cloud Infrastructure, Oracle Cloud and Intel.- Platform As A Service (PAAS) - Data Management, Application Development, integration, Business Analytics. Security, Systems Management, Content and Experience.Country:- New Zealand, Papua New Guinea and Pacific Islands Show less

  • Business Development Consultant - Systems (Server, Storage, Engineered Systems) | ASEAN

    Jun 2018 - Jun 2019

  • Business Development Consultant - Cloud Platform (IaaS & PaaS) | ANZ

    Feb 2018 - May 2018
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  Webhelp

  Jul 2019 - Jan 2021

  Information Security Officer

  ISMS for Malaysia site

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  Majorel

  Feb 2021 - Nov 2023

  ISMS for Malaysia, Thailand, India & Kenya site. ISMS for Malaysia site

  • Senior Information Security Officer

    Sept 2022 - Nov 2023

  • Information Security Officer

    Feb 2021 - Aug 2022
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  Dentsu

  Nov 2023 - now

  Global Technology and Security Governance Senior Analyst

  Global governance for technology and security.