Alex Brites

Experience

• 

  Vigade Studios

  Jan 2020 - Apr 2021

  Staff manager, in charge of making sure the team will work as intended, and in charge of innovating with new ideas, also in charge of integrating new members and supervising their work, and interacting with developers constantly to improve the server.Mainly focused on growing and making the Staff team an organic, with healthy competition team, and not incentivating hard competition or point-based tasks, just assigning tasks to everyone and making sure that everyone has a task according to their competence. Show less

  • Community Manager

    Mar 2020 - Apr 2021

  • Staff Manager

    Jan 2020 - Apr 2021
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  Prex

  Oct 2021 - Feb 2022

  Customer Support Agent

  Provided attentive customer service, promptly addressing and resolving queries and issues. Analyzed each situation to ensure comprehensive support, collaborating with the team to deliver timely solutions aligned with company objectives. Strived for a balanced approach to quality and efficiency in all interactions. When necessary, coordinated with other departments or collaborated closely with them to offer the final resolution.

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  Tata Consultancy Services

  Feb 2022 - Jul 2022

  Service Desk Agent

  • Subject matter expert (SME)

    Mar 2022 - Jul 2022

  • Service Desk

    Feb 2022 - May 2022
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  Combined Ratio Solutions

  Jul 2022 - now

  I'm a Team Lead who doesn't just talk about support and empowerment - I put it into action. In my current role, I've created educational materials like documentation and training sessions for my team, catering to both their technical and non-technical needs. This isn't just limited to my team - I've delivered comprehensive documentation for our customers as well, ensuring they understand how to use our product to its fullest potential.I host meetings for updates on team progress, trainings or any open discussion. And work closely with the team to help them achieve their goals and anything that I can possibly help with. One of my greatest achievements has been overcoming platform limitations to deliver a polished product that received praise from both customers and Project Managers.Not only am I invested in my team's current capabilities, but I'm also focused on our future growth. I was thrilled to represent my company at a University job fair, scouting for promising talent to join us.Most notably, I've proven that I'm a quick learner and a natural leader - I was promoted to Team Lead within just 6 months of joining the company. But, I'm not stopping here, I continue to work closely with my team, assisting them in their projects, and diving into the details of our product to understand their challenges and find solutions.To sum it all up, my role as a Team Lead isn't just about the title, it's about doing. Whether it's empowering my team, delivering high-quality results, or bringing new talent onboard, I'm always ready for a challenge. I'm excited to bring this proactive, achievement-focused approach anywhere I go. Show less

  • Scrum Master & Project Management

    Sept 2024 - now

  • Business Analyst / Scrum Master

    May 2024 - Sept 2024

  • Configuration Team Lead

    Feb 2023 - Sept 2024

  • Junior Configurator

    Jul 2022 - Feb 2023
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  Freelance

  Jul 2025 - now

  Freelance Project Manager / Scrum Master

  Freelance Project Manager & Scrum Master, Leading cross-functional Agile teams remotely from Tokyo. Knowledge on Business Analysis, Agile processes, leadership.- Driving delivery across distributed teams (Developers, QA, UX, BAs)- Managing timelines, risks, and stakeholder alignment- Supporting Product Owners in backlog grooming/refinement and sprint planning, sprint creation, timelines and delivery, as well as involved on Infra / DevOps teams, and also on Dev Leads / Architects processes, to assist as needed shaping processes.- Implementing Agile best practices and continuous improvement- Leveraging Business Analysis skills to bridge tech and business goals Show less