Pearse Gough

Experience

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  Boston Scientific

  Apr 2006 - Oct 2008

  Production Operator

  • Chosen as part of a select production team to ensure the successful completion of various high profile projects in the R&D department.• Working in close conjunction with quality engineers to develop and maintain up-to-date SOPs and SFPs.• Using SAP for issuing SFPs and monitoring stock levels in my designated area.• Training process operators on numerous key production steps.• Using Document Management System to check in/out documents..

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  Cordis

  Nov 2009 - Sept 2010

  Production Operator

  • Playing a pivotal role in the manufacturing process of the ‘Nevo’ stent in a low humidity clean room.• Responsible for completing documentation and following production procedures in accordance with cGXPs.• Responsible for updating ‘Day by the Hour’ metrics and OEE Yields to the CE database.• Daily use of CPDM and Compliance wire.• Providing assistance with internal and external audit preparation.• Training process operators on numerous key production steps.

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  Tyre King Ireland

  Jan 2010 - Jan 2011

  Managing Director

  • Establishing and developing a highly successful tyre and service centre in Galway city.• Using strategic marketing skills, and exceptional customer relation skills, to rapidly build a strong customer base.• Combining graphic design and web design skills to create the company’s website and optimise it for search engine results (SEO).• Adapting to, and analysing industry changes, to ensure maximum use of the company’s financial and labour resources.• Dealing with all aspects of client relations and sales management, together with detailed financial control and reporting. Show less

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  Aró Internet Business Development

  Jan 2012 - Jan 2012

  Project Lead

  • Specifically responsible for the design and development of online training videos for Aró’s various software products.• Combining technical writing and graphic design skills to design and develop a user guide for Camtasia Studio software, while providing comprehensive support to colleagues on all aspects of the software.• Liaising with Business Services to analyse and solve client’s difficulties when using Aró’s content management system (CMS).• Demonstrating excellent teamwork and communication skills by working closely with the design and development teams to deploy the training videos to client’s websites.• Utilising key organizational skills to define and document workflow for video production and deployment. Show less

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  SAP

  May 2013 - Jan 2014

  Information Developer

  • Performing language and copy editing of technical SAP documentation while adhering to strict S&Gs.• Using Epic Editor to perform MS Word to XML documentation conversions.• Coordinating Design Thinking workshops to analyse and find solutions to Knowledge Management (KM) related issues.• Utilizing event management skills to organize team-building events for the Galway team of information developers.• Writing and editing articles for regional and global SAP newsletters.• Responsible for training colleagues in the use of Knowledge Warehouse (KW) and XML authoring.• Participating in Quality Review Circles (QRCs) to assess other team members' documentation, and offer innovative solutions to documentation issues. Show less

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  IBM

  Jan 2014 - Aug 2021

  • Responsible for leading a range of content design projects for AI Applications.• Collaborating with product architects and offering management to scope the requirements and delegate tasks for each software release.• Responsible for writing clear and concise DITA-based HTML topics, UI elements, PDFs, embedded assistance, blogs, and creating videos.• Creating GitHub-sourced content using Markdown to allow for efficient collaboration with the development team. • Configuring and maintaining documentation builds, and responsible for troubleshooting and resolving build issues.• Liaising with the globalization team for the translation requirements of each release.• Identifying process inefficiencies and using initiative to improve these processes.• Responsible for performing accessibility testing on a variety of Maximo products.• Conducting peer reviews.• Liaising with other content design teams to identify key customer experience issues - work collaboratively to improve on these items.• Training and supporting team members.• Contributing to the organization of the Ireland Watson IoT Hackathon. Show less • Using DITA principles to document and depict complex technical information for IBM Maximo Asset Management software.• Tasked with developing web-based, printed, and interactive user documentation for a variety of audiences.• Completing UI reviews and liaising with SMEs to produce dynamic embedded assistance.• Collaborating with project team members to scope the documentation requirements and acquire the necessary information to script clear and concise content.• Liaising directly with customers to address their issues and improve the content and structure of documentation for Maximo Asset Management products. Show less

  • Lead Content Designer

    Aug 2015 - Aug 2021

  • Information Developer

    Jan 2014 - Aug 2015
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  Google

  Aug 2021 - now

  Technical Writer