Krishneel Chand

Experience

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  GEM IT Solutions

  Jan 2012 - Jul 2015

  Information Technology Help Desk Technician

  • Delivered end-user support for hardware and software issues, maintaining a 95% first-call resolution rate.• Installed and configured bio-metric and CCTV systems to enhance security infrastructure.• Performed structured cabling and network hardware replacement, ensuring seamless connectivity.• Created and maintained a database of common issues to improve troubleshooting processes.• Assisted in the rollout of new software updates, ensuring minimal downtime.• Monitored network performance and resolved connectivity issues promptly. Show less

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  Eotic Fiji Limited

  Sept 2016 - Sept 2018

  Information Technology Support Engineer

  • Deployed and maintained Microsoft Server 2012 environments, supporting core business operations.• Configured AD, group policies, and file shares, improving organizational workflow.• Provided hardware and software troubleshooting, reducing downtime by 15%.• Installed and maintained CCTV systems for enhanced security monitoring.• Managed email server configurations to optimize communication across teams.• Conducted system performance analysis, recommending hardware upgrades as needed.• Implemented regular backup procedures, safeguarding critical business data.• Delivered IT support for large-scale events, ensuring seamless technical operations. Show less

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  AVASO Technology Solutions

  Jan 2018 - Dec 2019

  Field Engineer

  • Installed and configured Cisco hardware, ensuring robust network connectivity.• Provided structured cabling solutions for enterprise clients.• Deployed Riverbed Steelhead appliances to enhance WAN optimization.• Configured CISCO vEdge routers and Raspberry Pi devices for remote site connectivity.• Managed deployment of new IT equipment to support business continuity.• Conducted training sessions to improve end-user proficiency with new systems.• Developed installation guides for enterprise hardware, ensuring consistency across deployments.• Performed site surveys to evaluate technical requirements and implement tailored solutions. Show less

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  Water Authority of Fiji

  Feb 2020 - Jan 2023

  Systems and Network Engineer/ ICT Helpdesk Administrator

  • Migrated ICT services to Oracle Cloud Infrastructure, achieving a 20% reduction in operational costs.• Managed WAN devices and SD-WAN setup, improving network reliability and performance.• Designed and deployed Manage Engine Service Desk Plus Enterprise for effective IT service management.• Provided backend support for Mitel PBAX systems, enhancing call center efficiency.• Configured Cisco Meraki MR42 for HQ operations, improving network coverage and security.• Created SOPs for the ICT helpdesk, standardizing procedures and reducing resolution times.• Conducted capacity planning to anticipate growth needs and optimize resource allocation.• Collaborated with third-party vendors to implement cost-effective solutions for IT infrastructure upgrades. Show less

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  Digicel Fiji

  Jan 2023 - Feb 2025

  Senior Information Technology System Administrator

  • Administered Windows Active Directory, Linux Servers, and VMware clusters to ensure reliable and secure IT operations across six markets.• Managed Veeam Backup & Replication, enhancing data protection and streamlining disaster recovery.• Led the design and deployment of VMware and Dell VxRail clusters to support Telstra’s 5G initiatives.• Oversaw IT security maintenance for Online Exchange environments, ensuring compliance with corporate policies.• Automated routine IT processes, including HR off-boarding and IT inventory updates, achieving 100% accuracy.• Collaborated with HR for monthly AD account audits and reconciliations, ensuring adherence to compliance standards.• Implemented centralized monitoring tools to proactively address system vulnerabilities and enhance reliability.• Coordinated cross-market IT integration projects, delivering within tight timelines and exceeding quality benchmarks. Show less

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  Plymouth Inc.

  Jan 2025 - now

  Systems Administrator