Sara Passos

Experience

• 

  Movensis

  May 2007 - Feb 2010

  Software Engineer, Customer Support

  Project development and management on the technical area of Mobile Marketing and Mobile Entertainment.Content Management in Mobile Entertainment area.Development of Mobile Marketing campaigns.Customer Support

• 

  Advantis

  Feb 2010 - Dec 2011

  Software Engineer

  Development of several projects on home and mobile banking and its technical analysis.Part of a team on a bank which is responsible for all direct channels to customers such as Home and Mobile Banking and its support.Development of projects on the fleet management area.

• 

  EasyVista

  Dec 2011 - now

  Managing several projects in different sectors like IT, Banking, Food Service, Healthcare, Oil, Retail and Logistics.Focal Point between several departments during the project such as Sales and Pre-Sales, Support &Infrastructure and Delivery Team in order to guarantee the customer satisfaction and fulfill the stakeholdersexpectations.Managing the team of delivery and respetive allocation to the several projects in progress. Customer and Partner Support1st line support and troubleshootingReproduce bugs and escalate incidentsImplementing several projects on EasyvistaRequirement AnalysisDefining/Analysing ProcessesConfiguration of Processes on EasyvistaTesting

  • Partner Success Manager

    Jan 2024 - now

  • Professional Services Manager

    Jan 2018 - Jun 2024

  • Consultant

    Dec 2011 - Jan 2018