
Michael Craig

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About me
Deputy Chief of Operations | External Customer Experience | Thought Leader & Visionary
Education

University of North Carolina at Greensboro
2002 - 2006Bachelor of Arts (B.A.) Communication, General
Arkansas State University
2011 - 2012Master of Science - MS Special Education and Teaching
Experience
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District of Columbia Public Schools (DCPS)
Aug 2009 - Mar 2017Managed the Special Education department at Charles Hart Middle school which encompasses students with diagnosed disabilities, student referral process, community based organizations and the RTI processServed as the LEA representative to facilitate annual 30 Day Review, IEP, Eligibility meetings in addition to manifestation meetings when warranted for more than 100 studentsMonitored and review the development of Individual Education Plans written by 11 case managers/special education teachers to analyze the quantitative and qualitative data included in said plansSupervised the workflow of 11 special education teachers, four social workers, three relates service providers and seven educational aides and provide guidance on special education policy and procedures Facilitated bi-weekly System Of Care meetings to discuss students that are in need of services to address issues concerning academics, egregious behaviors, health and hygiene needs, homelessness and family concernsInterfaced with the school Principal, Assistant Principals, attorneys and educational advocates to ensure proper services are being provided to students in the special education program Coordinated with parents and case managers through various means (email, phone, in-person) to schedule daily meetings and fulfill all administrative duties needed for the continuous operation of the departmentMaintained electronic and hard files on 100 plus students receiving special education services Show less Oversaw inclusion programs for middle and high schools throughout the district to ensure students requiring special education services were being educated with their non-disabled peers in the inclusion setting to the fullest extent possibleCollaborated with school based administration staff and master schedulers to create adequate course schedules for students with IEP’s to meet the required hours on their Individualized Education Plans (IEP’s)Interfaced with senior level central office staff ie; Chief of Schools, Deputy Chiefs, Instructional Superintendents and Directors to discuss district wide inclusion programs at the secondary level Evaluated qualitative and quantitative data for effectiveness of programs and special projects towards meeting established Special Education Inclusion Team (SIT) goals and objectivesDeveloped events, trainings, school site visits, projects and professional development activities to the Inclusive Programming Division initiatives Co-facilitated bi-weekly staff meetings for SIT comprised of the Director, Specialist and Coordinators to review the effectiveness of coaching in relation to data collectedSupervised, observed and evaluated six inclusion coordinators daily to ensure proper implementation of school based coaching support Reviewed and approved reported hours worked and leave request in PeopleSoft Database Show less Assisted teachers in new instructional strategies, classroom organization and management to improve student achievement and school climateProvided guidance for teachers to modify and adapt instructional practices/programs in order to become effective in their content areaHelped create an atmosphere within the department that promotes success for all students by meeting the needs of the teachers through providing insight on curriculum requirements, managing the departmental budget as well as ensuring all teachers have appropriate materials to deliver instructionAssisted with hiring of new teachers and other staff where appropriateSupervised, observe and evaluate six educational aides during daily operations to productivity and appropriate performance within the educational settingFacilitated departmental meetings for 16 teachers and 4 related service providers on a monthly basis or as needed to discuss pertinent information concerning instructional issues, staff development opportunities, collaboration among school-wide personnel and curriculum changesAttended monthly Instructional Leadership Team (ILT) with principals and instructional coaches to discuss school-wide policies and proceduresFacilitated annual IEP, MDT, Eligibility and 30-Day review meetings in the absence of the designated LEA Show less Conducted transition assessments for 200 students that receive special education services in order to obtain necessary data to compose annual goals, short term goals and objectives in transition plansCreated working relationships with community agencies which includes 4 year colleges/universities, community colleges, vocational programs, job training programs etc, that students can enroll in to obtain post-secondary education and trainingAssisted students with completing employment applications, college applications, creating resumes, college essays as well as research for colleges/universities that meets their educational needs and interestAttended annual IEP meetings to discuss results of the transition assessment administered Collaborated with colleagues about post-secondary education and training options for students that receive special education services Show less Developed program objectives for the intellectually disabled in addition to establishing performance standards to serve as a guide for monitoring performance and evaluating progressIdentified and defines complex issues with respect to deficiencies in the state mandated intellectually disabled curriculum, and presents the identified deficiencies in addition to the proposed solutions to the administration for resolve Delivered rigorous compelling academic instruction to Intellectual Disabled young adults in a self-contained settingCreated and implements Specific, Measurable, Aligned, Rigorous, Timely(S.M.A.R.T) lessons, reviews and evaluates assigned curriculum and assignments for accuracy and compliance in addition to the preparation of semi-quarterly progress reports Provided constructive feedback and guidance to students experiencing educational or personal challengesMaintained adequate classroom management in order to provide maximum academic instructionCommunicated with parents, teachers and other professionals, both formally and informally to invoke the facilitation of educational, personal, and professional growth of all parties involved Supervised the work of other employees, such as teaching assistants and dedicated aides to ensure compliance to federal and state regulations and ordinances Monitored community activism to ensure the growth and development of the students, since this component of training plays an intricate role in the mandated curriculum Engaged in mandatory and involuntary professional development trainings to enhance the quality and delivery of academic instructionDeveloped relationships with community organizations to establish job development post-secondary training opportunities for students Show less
Director Of Special Education
Aug 2015 - Mar 2017Secondary Instructional Design Specialist
May 2014 - Aug 2015Special Education Department Chairperson
Aug 2012 - May 2014Transition Specialist
Aug 2012 - May 2014Special Education Teacher
Aug 2009 - Aug 2012
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DC Office of the State Superintendent of Education (OSSE)
Mar 2017 - Feb 2024Provide direct supervision of eight Data Analyst assigned to various data systems supporting both internal and external customers via telephone, email, virtual or in-person meetings. Manage the day-to-day operations of the External Engagement team including daily communication, leading and facilitating construction communication between team members that include goal setting, task assignments, identifying problems, and implementing solutions. Monitor and manage key performance indicators and oversee the fulfillment of service level agreement (SLA) for customer support tickets and various requests via the agency-wide Quickbase ticketing system to ensure consistent timely and accurate execution and completion. Recommend, document, and oversee policies and procedures to meet agency best practices and to meet required Service Level Agreements (SLA). Participate in, lead meetings and discussions related to the development, enhancements, training, and ongoing support for state level data applications as it relates to implementing District and Federal policy. Perform User Acceptance Testing (UAT) and quality assurance of data, documenting processes and creating standard operating procedures (SOP) in various formats for the team and internal and external customers. Analyze internal and external escalated customer concerns and requests with team members to perform system reviews and problem solve to identify areas of improvement for data systems, documentation, and other processes.Manage the hiring and onboarding process for full time employees (FTE) and contractors including drafting position descriptions and onboarding documentation, collaborating with Human Resources and finance to post vacancies and complete funding certificates.Serve as Contract Administrator for three government contracts with PowerSchool LLC totaling more than 2 million dollars to provide K-12 education services to the District of Columbia. Show less Serve as the state lead for statewide assessment administration for students with disabilities and English Learners, ensuring compliance with all state and federal regulations pertinent to assessment and accountability for special populations.Manage the overall operations the Multi-State Alternate Assessment (MSAA), ACCESS for ELLs 2.0 Assessment and the accommodation process for PARCC and the DC Science Alternate Assessment, which includes establishing criteria, formulating projects; and assessing program effectiveness from item development to scoring and reporting.Serve as a resource to Local Education Agencies (LEAs) by providing guidance on determining student participation, assessment registration, Test Coordinator/Administrator training, ordering materials, returning materials and test security.Draft state level policies that impact all aspects of standards, assessments, accommodations and accountability for special populations throughout the District of Columbia. Manage deliverables in the District of Columbia’s contracts with Measured Progress and WIDA, including state specific offerings to ensure proper service delivery. Attend weekly MSAA consortium meetings via webex along with annual planning meetings, in person and virtual meetings on test development, reporting, Technical Advisory Committee (TAC), and program management to represent the District of Columbia in all decisions requiring a formal vote. Deliver in-person and web based professional development trainings to various stakeholders such as members of ethnic communities, teachers in specialized fields, grantors, and LEA, state, and/or Federal officials. Serve as the content expert on the Multi-State Alternate Assessment and the ACCESS for ELLs 2.0 Assessment reporting, including test specific guidance documents. Draft weekly communications and provide daily customer services to LEAs and stakeholders regarding test administration policies and procedures for MSAA and ACCESS Show less
Data Operations Manager
Feb 2022 - Feb 2024Assessment Specialist- Special Populations
Mar 2017 - Mar 2022

District of Columbia Department of Buildings
Feb 2024 - nowDeputy Chief of Operations
Licenses & Certifications

Administrative Services Credentials/K-12 Grade Level Regular Administrator
May 2015
Non-categorical Special Education/K-12 Regular II License
Jul 2013
Certificate of Professional Development- Bias & Sensitivity Item Review
PearsonApr 2018
Certificate of Professional Development- Bias & Sensitivity Item Review
New MeridianApr 2021
Certificate of Professional Development- Bias & Sensitivity Item Review
PearsonApr 2019
Volunteer Experience
General member
Issued by Alpha Phi Alpha Fraternity
Associated with Michael Craig
Languages
- enEnglish
- spSpanish
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