Naman Mohnot

Experience

• 

  Ayu Devices Pvt Ltd

  Dec 2019 - Jan 2020

  Machine Learning Intern

  Successfully classified heart sounds as normal/abnormal using an LSTM model in TensorFlow, leveraging pre-processing techniques such as Hidden Markov models, and enhancing accuracy with noise reduction using signal processing algorithms

• 

  Sprinklr

  May 2021 - Jul 2021

  Summer Intern
• 

  Sprinklr

  Jul 2022 - now

  𝗦𝗺𝗮𝗿𝘁 𝗖𝗼𝗺𝗽𝗼𝘀𝗲:• Led the development of a Gen-AI enhanced "typing aid" feature to provide precise suggestions for customer support agents. • Innovatively created a high-performing scoring mechanism using causal LMs and brand data, enhancing precision twofold. Utilized optimization strategies such as mixed precision, kernel fusion, ONNX, ONNX Runtime, and the MQTT protocol to reduce system latency by more than 50%. Scaled this system from 20 to 500+ clients within a week.𝗦𝗺𝗮𝗿𝘁 𝗥𝗲𝗽𝗹𝘆:• Created an SOP-grounded next response generation feature, assisting customer case agents.• Utilized a "patent-pending" method to derive agent handbooks and knowledge bases from conversation data via clustering and LLMs. Employed advanced optimization tools such as MLC and TensorRT, leveraging quantization, precision optimization, and hardware acceleration. • These methods enabled in-house models to achieve 95% accuracy at 10x lower cost compared to GPT-4 and generated a new revenue stream through integration into Sprinklr's AI+ suite.𝗖𝗵𝗮𝘁-𝗝𝗮𝗶𝗹𝗕𝗿𝗲𝗮𝗸𝗲𝗿: • Developed a novel “Jailbreaking Chat Simulation” technique to train, test, and evaluate Gen-AI bots. Leveraged powerful LLMs to simulate conversations aimed at breaking guardrails, generating a "jail-break proof" dataset. • This significantly enhanced model adherence to guardrails and knowledge bases. Boosted model accuracy from 65% to 95%, facilitating the full transition of voice bot volume to the new model. Automated testing reduced time from a full day to 1-2 hours, greatly improving efficiency and expediting partner onboarding. Show less

  • Senior Product Engineer

    Jun 2024 - now

  • Product Engineer

    Jul 2022 - May 2024