Michael Brandell

Experience

• 

  University of St. Thomas Public Safety

  Jan 2007 - Aug 2009

  On-Call Dispatcher

  -Assisted Lead Dispatcher in the sale of semester and yearlong parking permits-Served as first point of contact for graduate students, faculty and staff-Provided excellent customer service through sales of parking permits and bus passes

• 

  University of St. Thomas Knights of Columbus

  Aug 2007 - Jun 2012

  Financial Secretary

  -Arranged for food and transportation to/from monthly council business meetings-Aided Recorder in taking meeting minutes and prepare event flyers and other materials-Served as a first point of contact for District #56, State and Supreme Knights Councils

• 

  Macy's

  Jul 2009 - Feb 2010

  Retail Sales Associate

  -Acted as a successful member of the Young Men's Apparel Sales Team-Provided outstanding customer service through satisfaction of merchandise-Demonstrated and utilized merchandise knowledge to build sales-Helped solve merchandise and customer problems by providing realistic solutions

• 

  Ampco System Parking

  Feb 2010 - Mar 2011

  Shift Manager

  -Oversaw front-line staff including cashiers, inventory, maintenance and control room assistant staff-Partnered with executive management team in hiring of new employees-Oversaw training and development of control room assistant staff

• 

  MACY’S

  Mar 2011 - Mar 2012

  Retail Commission Sales Associate

  Sold multiple products, services, and accounts for a multibillion-dollar corporation. Generated new clients, leads, made product presentations, built customer relationships and managed accounts.Produced sales increases and surpassed company sales and loyalty program quotas.Drove revenue growth via enticing, client-focused product presentations.

• 

  Wells Fargo Bank

  Mar 2012 - Aug 2012

  Consumer Phone Banker

  -Serviced 60-70 accounts daily in multiple states. Gained new accounts, prepared presentations and worked with management to overcome objections aggressively. Reported to the phone bank supervisor at one of the top financial institutions in America.-Improved customer service by following up after phone calls, leveraging position with clients and reassuring their decisions. -Generated new accounts and additional revenue on existing accounts by giving persuasive presentations.

• 

  Jersey Giant Subs

  Sept 2012 - May 2014

  Sub Maker

  I worked for one of the best, if not the best, family owned and operated sub shops in the Lansing area. I also worked with a great group of people who valued customer service, loyalty and having fun in the workplace.

• 

  Younkers

  Sept 2012 - Nov 2012

  Retail Sales Associate

  -Provided excellent customer service and satisfaction of merchandise-Acted as a successful member of the Home store sales team

• 

  Quality Dairy

  Nov 2012 - Oct 2013

  Customer Service, Supervision and Leadership I helped provide an excellent shopping experience to a large amount of customers here in the Lansing area.

  • Shift Manager

    Mar 2013 - Oct 2013

  • Customer Service Representative

    Nov 2012 - Feb 2013
• 

  Burger King Corporation

  Oct 2013 - Jan 2014

  Team Member

  Food and Customer Service

• 

  Peckham, Inc.

  Jan 2014 - Mar 2015

  Supply Chain Materials Handler

  Inspected military supplies and equipment

• 

  Advantage Sales & Marketing

  Mar 2015 - Nov 2015

  Promotional Sales Specialist

  Conducted cooking and product demonstration events.

• 

  Accountemps

  May 2015 - Sept 2015

  Accounting Clerk

  -Performed accounts payable and receivables work.

• 

  Knights of Columbus Richard Council 788

  Jun 2015 - Jun 2016

  Financial Secretary

  Served as accountant for the council. Oversaw all accounts receivable and payable. Worked with Treasurer ensuring that all monies received and paid were properly allocated.

• 

  X Tax PLC

  Dec 2015 - Jan 2016

  Prepare income tax returns -Prepared income tax returns for a diverse clientele population-Helped explain, in simple terms, how clients can lower their tax liability through exemptions, filing status and non-refundable credits and increase their refund through both refundable credits.

  • Tax Preparer

    Dec 2015 - Jan 2016

  • Tax Preparer

    Dec 2015 - Jan 2016
• 

  Macy's

  May 2016 - Sept 2016

  Polo Specialist

  -Promoted to Polo Specialist: July 2016-Sold a wide variety of nationally recognized and company owned brands-Communicated benefits of company owned rewards programs to a diverse client population

• 

  Kroger

  Sept 2016 - Jun 2020

  Indirectly oversaw the training and development of the Front-End Department Cashier and Courtesy Clerk Staff. I also served as a bookkeeper for the cash and accounting office. I also processed weekly payroll for 100+ store associates. Worked briefly as a Meat Associate where I provided excellent customer service and satisfaction of merchandise.

  • Assistant Customer Service Manager

    Feb 2017 - Jun 2020

  • Meat Clerk

    Aug 2018 - Sept 2018

  • Deli Associate

    Sept 2016 - Feb 2017
• 

  CVS Health

  May 2020 - Feb 2021

  Pharmacy Technician

  -Acted as a successful member of the Pharmacy team-Showcased strong customer service skills by resolving customer issues quickly and professionally-Passed State of Michigan Pharmacy Technician Board Exam

• 

  Robert Half

  Jul 2020 - Jan 2021

  Contractor
• 

  Robert Half

  May 2021 - Jun 2021

  Accounting Clerk

  -Work at A-1 Mechanical assisting accounting office staff with various projects-Analyze various forms of accounting data in order to prepare reports for Chief Financial Officer/Controller-Act as a successful member of accounting team

• 

  CVS Pharmacy

  May 2021 - Nov 2022

  Pharmacy Technician
• 

  Mattress Direct

  Jun 2023 - Jul 2023

  Temporary
• 

  FedEx Ground

  Aug 2023 - Sept 2024

  Driver
• 

  The Grove Recovery Centers

  May 2024 - now

  Recovery Advocate

  Acted as a successful member of the Delivery Driving Team