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Angie Duran

Angie Duran

Customer Service

Followers of Angie Duran194 followers
location of Angie DuranDenver, Colorado, United States

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  • Timeline

  • About me

    Human Resource Professional

  • Education

    • University of Northern Colorado

      2005 - 2007
      Psychology

    • Colorado State University

      2007 - 2009
      Bachelors of Science Psychology

    • University of Denver

      -
      Masters of Strategic Human Resource Management

  • Experience

    • The Egg & I Restaurant

      May 2005 - Sept 2015
      Customer Service

      •Experienced in using team participation for achieving daily goals tied to sales and guest satisfaction•Ensure customer needs and expectations are met•Listen and respond to customer needs and concerns•Provide information about products and services

    • Arapahoe House

      Jan 2010 - Jan 2011
      Addictions Counselor/Shift Coordinator

      •Supervised staff by delegating responsibilities and providing constructive feedback•Assessed the needs of clients based on their individual circumstances and behavior•Communicated with various agencies to provide quality client care

    • DCT Industrial

      Jan 2011 - Jan 2013
      Administrative Assistant

      •Coordinated communications within the Corporate Office including phone calls, mail, email, scheduling, travel and expense reports•Took initiative on special projects needed by management•Planned and organized monthly events for the Wellness Committee including various, challenges, prizes and incentives•Maintained comprehensive staff directory as well as updated employee information on company website •Precise completion of joint venture reports provided monthly to partners

    • University of Denver

      Jun 2013 - May 2016
      Student

      Masters of Strategic Human Resource Management

    • DIRECTV

      Feb 2016 - May 2016
      Talent Acquisition Consultant

  • Licenses & Certifications

    • Certified Addictions Counselor, Level I