Arsany Emad

Experience

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  Expedia Group

  Sept 2021 - Oct 2022

  Customer Service Representative - Expedia Account - Concentrix

  - Manage Flights, Hotels, Packages, Cars and activities reservations (Modifications, Cancellations, General inquiries)- Handling calls and emails in EN & ES with our clients and providers.- Experience in GDS (Global Distribution System) as Amadues, Sabre, Farelogix (Spark & Lufthansa) and Airlines Websites.- Assist customers in the after-sales process by answering inquiries regarding their reservations and managing potential requests about travel dates, and promotional campaigns, among others.- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.- Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.- Handle inquiries and provide timely responses according to the company’s policy. - Ensure that the degree of satisfaction meets the customer and company needs. عرض أقل

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  Destinia

  Oct 2022 - Apr 2024

  Travel Agent

  - Plan and sell accommodations, insurance and other travel services- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations- Book transportation, make hotel reservations and collect payment/fees- Deal with occurring travel problems, complaints or refunds- B2B service with our service providers.

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  Instituto Españolizate

  Nov 2023 - Apr 2024

  Spanish Instructor

  - Developing lesson plans.- Providing conversational classes where pronunciation and important words and phrases are taught.- Teaching writing and Spanish composition classes.- Conducting research on teaching methods, materials, and language games that can be used in class.Scheduling and preparing students for oral and written examinations.- Organizing feedback sessions with students.- Providing suggestions for further learning and scheduling intervention sessions with struggling students.- Teaching students about Spanish culture, which may include festivals, traditional food, and dress, and social conventions.- Organizing fun events where students can showcase their Spanish language skills. عرض أقل

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  MPS Translations

  Mar 2024 - Apr 2024

  Assistant Project Manager

  - Translate documents from ES <> EN <> AR- Receive translation projects via email and through our secure platform from our established clients, managing each one end to end, from capture to production, QA and delivery.- Calculate and prepare quotes for our clients based on project volume, services required and other specificities.- Preparation of files for translation- Monitor translation projects to ensure the deadline and requirements are met- Ensure full communication is kept with translators and clients regarding their projects- Ensure priority is given to the most urgent projects- Check translations before sending them to clients to make sure they meet the requirements عرض أقل

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  Military service

  May 2024 - now

  Soldier