Art Pennington

Experience

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  Accenture

  Jul 1993 - Jan 2001

  Operating Unit Lead Resources Industry

  Oversaw executive reporting, annual budget consolidation, quarterly forecast consolidation, and controllership functions for a $1.3 billion division generating an estimated 10% of total company revenues.Selected functional expert to conceptualize and design planning and forecasting approaches implemented company wide. Applications utilized web-based tool and associated on-line support teams. Developed and led workshops in Chicago and Dallas to train approximately 350 planning and forecast professionals.Project Senior Manager for Financial Management Services core competency. Client facing project lead supporting 6 multi-million dollar projects over 3 year period.Redesigned the financial organization structure to improve efficiency. Coordinated extensively with knowledge experts, established strategic time frames, and drafted communication for 3000 personnel company–wide to ensure success. Show less

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  T-Mobile

  Mar 2001 - Jun 2006

  Sales Operations Finance Manager
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  Sprint

  Apr 2002 - Feb 2017

  Directed operations for 150 stores in Houston, New Orleans, San Antonio, and South Texas, driving significant sales enhancements across a team 1200.Rebuilt the Houston market leadership structure, moving it from the bottom 10% to the top quartile in performance, resulting in a 37% increase in year-over-year market sales.Spearheaded the adoption of a "Sprint Says Thanks" campaign, achieving conversion rates up to 13%, which propelled the area to rank #1 or #2 in 7 out of 9 campaigns nationally.Established a robust leadership team and collaborative hiring process in Houston, replacing 70% of store managers within 150 days, significantly enhancing team cohesion and performance. Show less As Regional Chief of Staff Operations, supported the regional vice president by enhancing sales performance across multiple channels by managing regional programs and developing strategic partnerships with Sales Directors.Developed and nationalized a "World Class Dashboard," improving sales reporting accuracy and managerial accountability, leading to more apparent performance evaluations and actions.Collaborated with Boston Consulting Group to redesign the distribution planning process, achieving the most profitable distribution footprint in the country and setting a new standard for market strategy.Launched "Project Kilimanjaro," an initiative targeting bottom-performing locations, resulted in a 21% production increase within 90 days of implementation and was adopted nationwide.Implemented a mystery shop program that pinpointed performance gaps, enhancing customer satisfaction scores from the mid-70s to over 80% through targeted employee training and support. Show less

  • Area Retail Director

    Feb 2015 - Feb 2017

  • Chief of Staff Operations Southwest Region

    Apr 2002 - Feb 2015
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  Connectivity Source

  Feb 2017 - Mar 2020

  Vice President Sales Operations

  Oversaw sales operations across 300+ stores nationwide, developing robust headcount strategies and building strong broker relationships to identify and secure profitable store locations.Designed and implemented a "Sales Excellence Dashboard" to align sales performance with commission structures, improving overall company performance by 13% in the first quarter.Initiated a comprehensive unpaid commission appeals process, resolving over 90% of cases and recovering an average of $250k monthly while reducing missed transactions by 33%.Revamped recruiter incentives, aligned staff with specific geographical markets, and achieved a staffing target accuracy of 94%, which decreased monthly voluntary turnover from 10% to less than 6%. Show less

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  MOBILY LLC

  Oct 2020 - Nov 2022

  Area Vice President of Sales (AT&T)

  Guided 110 stores across South Texas and the Midwest, advancing sales performance through targeted programs and a balanced coaching model emphasizing accountability and recognition.Implemented "Zero 2 Hero Calls" across underperforming locations, reducing zero-activation days from 10% to 2%, significantly improving daily sales performance through enhanced accountability and peer motivation.Developed "Golden Rules of Staffing," optimizing staff schedules based on traffic and transactions, which increased the conversion rate from 4.31% to 5.28% and reduced employee turnover.Successfully led a nationwide initiative to enhance store performance, integrating strategic adjustments aligned more closely with sales objectives, leading to increased profitability. Show less

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  Mobilelink

  Nov 2022 - Mar 2024

  Area Vice President of Sales (Cricket)

  Empowered 200 stores across South Texas, Mid-Atlantic, and Northeast to substantially enhance sales performance through innovative programs, incentives, and operational modifications.Revitalized the Maryland-DC market, leading to a 46% increase in sales year-over-year and reaching profitability for the first time in over two years after intensive recruitment and training initiatives.Launched a significant marketing campaign in Virginia and West Virginia, resulting in a 50% increase in traffic and numerous locations, achieving record-breaking sales.Developed a comprehensive field recruitment strategy, aligning tactical recruitment efforts with market demand and optimizing staffing efficiency. Show less