Felix Lopez

Experience

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  Various Companies

  Sept 2000 - Aug 2006

  Chef

  Various jobs in catering as Commis Chef, Chef de Partie and Head Chef in restaurants and hotels within the Edinburgh area.

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  Lastminute.com

  Sept 2006 - Nov 2007

  Retail Sales Supervisor

  Supervising the daily business of 3 retail outlets, selling accommodation, travel and tour tickets to customers, bookkeeping.

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  Hotelbeds

  Nov 2007 - Jul 2011

  Preparing tailor-made tours for groups around Europe, quoting on existing and new business, booking accommodation, transport and other services from existing and new suppliers, negotiating rates and extra allocation. Liaising with suppliers on allotment and availability, training clients on how to use the company extranet, checking rates & availability, following up on competitors promotions, creating sales statistics, assisting with marketing promotions, uploading hotels and extra services content in website, finalizing contracts and loading them in online reservations system. Booking accommodation packages for individuals, creating fly-drive programmes on request, sourcing extra services, negotiating rates and additional availability with hotels.

  • Groups Executive

    Feb 2011 - Jul 2011

  • Contracting Executive

    Mar 2010 - Feb 2011

  • FIT Executive

    Nov 2007 - Mar 2010
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  JacTravel

  Jul 2011 - Mar 2012

  Business Development Executive

  • Increased allocated clients accounts turnover by 20%. • Negotiated payment plan with key client bringing to the company over £150k of overdue debt. • Created new itinerary proposals, dealt with new business requests and met clients to discuss their accounts needs. • Developed new business opportunities by effectively communicating product lines to leading international corporations. • Collaborated with peers in other company departments including marketing and sales. • Negotiated and closed long-term agreements with new clients in assigned territory. • Handled client inquiries professionally and efficiently • Quoted prices, credit terms and other bid specifications. • Kept meticulous client notes in SAP. Show less

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  Viajarporescocia.com - Scoziatour.com - Lochnessbus.com (TA Scotland LTD)

  Apr 2012 - Dec 2013

  Driver Guide

  • Conducted engaging tours for diverse groups, delivering insightful commentary on historical and cultural attractions.• Ensured the safety and enjoyment of participants through effective logistics management and adherence to safety guidelines.• Provided exceptional customer service by addressing inquiries, exceeding visitor expectations, and creating a positive atmosphere.• Collaborated with team members to ensure smooth tour operations and a cohesive visitor experience.• Maintained and managed tour equipment, including 16-seater minibus, audio devices etc.• Stayed updated on relevant information about attractions, events, and local developments to enhance knowledge and provide accurate information to visitors.• Demonstrated flexibility and adaptability in adjusting tour content and delivery based on the needs and interests of the group. Show less

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  ETOA - European tourism association

  Apr 2012 - now

  Tour Guide / Driver Guide

  Providing tailored tours across Scotland for local tour operators and international agencies. I specialize in delivering engaging and informative experiences, combining extensive knowledge of the region's history, culture, and landscapes with excellent client service. My work spans guiding both on coach group tours as well as a driver/guide for high-end clients, ensuring a personalized and seamless journey for diverse audiences.

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  Excursions Ltd

  Jan 2014 - Nov 2014

  Operations Coordinator

  • Planned, organised and managed the shorex operations for high-end cruise ships around Scotland. • Quoted on new business, created tailor made itineraries, contracted services from suppliers, coordinated port calls, managed clients accounts and invoices. • Worked closely with remote colleagues to establish and deliver the clients needs. • Researched and updated all required materials needed for firm and partners. • Carried out day-day-day office duties accurately and efficiently. • Maintained smooth operations of shore excursions through effective and efficient communication. • Supported Head Office in improving operations and resolving issues to deliver top-notch customer service. • Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Show less

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  European Cruise Service

  Jan 2015 - Oct 2020

  Tour and Booking Manager

  • Led the set up and management of a team tasked with recruiting all tour guides required for the business (secured guides for nearly 5000 single day-tours per year). • Also managed all bookings of interpreters, pier-side personnel, and escorts all around the UK and Ireland. • Went from managing 1000 bookings in the first year to 5000 in the fifth year. • Increased the contractors pool from 800 to over 3,000 individuals. • Accurately recorded data, maintained a large database, coordinated the team workload, supervised operations, and liaised with other departments in order to achieve the staffing requirements. • Interviewed applicants, planned team shifts, oversaw HR management and budget planning. • Mentored and trained new staff members. • Managed relevant customer records in line with GDPR regulations for comprehensive company reference. • Adeptly handled a large number of daily inbound calls and email enquiries. • Monitored multiple databases to keep track of all company inventory. Show less

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  Various Companies

  Dec 2020 - Mar 2024

  Talent Acquisition / Recruitment Consultant

  Partnering with diverse organizations to identify and attract top talent across various industries. I successfully managed end-to-end recruitment processes, including sourcing, interviewing, and onboarding, while building strong relationships with hiring managers and candidates. My focus on understanding business needs and market trends enabled me to deliver tailored solutions that supported workforce growth and organizational goals.The companies I worked for during this time were: Manpower, Pertemps, Korn Ferry, and Charles River Laboratories. Show less