Ella Beninson-Moult

Experience

• 

  Health and Safety Executive

  Sept 2016 - Mar 2018

  Assistant Account Manager

  -Managed online platforms such as GovDelivery and increased subscriber lists by creating engaging email content, and measuring campaign effectiveness by using open and click through rates.-Assisting with planning a corporate event for stakeholders-Account manager for the team, delegating responsibilities and monitoring workflow to ensure completion.- Worked with different Communications teams such as the press office by managing their social media.

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  Bliss Hotel Group

  Nov 2018 - Aug 2020

  Food And Beverage Assistant

  -Demonstrating excellent customer service at all times, ensuring a positive dining experience for all guests.-Serving at corporate events and weddings/functions, sometimes up to 500 guests.-Being knowledgable with daily specials and menu items, effectively communicating options to customers and making recommendations based on their preferences, as well as informing them about meals containing high risk foods and allergies.- Collaborating with kitchen staff and management to ensure smooth and efficient operations, including coordinating food delivery and resolving customer concerns.-Up selling certain food and drink products to hit monthly targets. Show less

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  UK Home Office

  Oct 2019 - now

  - Responding to emails and phone calls from applicants, addressing and resolving their concerns effectively.- Knowledge of policy and processes, keeping up to date with frequent changes.- Problem-solving and conflict resolution capabilities via phone and email- Processing cases through casework

  • Executive Officer

    Jul 2022 - now

  • Administrative Officer

    Oct 2019 - Jun 2022