Sylvia Flynn, PMP, LSSBB, CSM

Experience

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  Signet Bank

  Jan 1982 - Jan 1998

  Assitant Vice President

  Progressive promotions and responsibilities in Bank Card Operations and Planning, Marketing Research, Product Management, Branch Operations and Network Planning and Operations. Final position, Assistant Vice President, in Retail Planning/Operations. Performed large scale, cross-corporate project management, led process improvements and provided operational support for 240-branch Retail Delivery division and network. Intensive cross-corporate collaboration, interaction and presentations to Signet senior and executive officers.Managed Retail Savings product line. Voting member of Corporate Pricing Committee for all Retail deposit products. Managed, key contributor on enterprise projects. 1996: redesign of $11 billion Signet Bank; 1994/95: Retail Re-engineering – $8 million cost savings; 1996: led analysis/implementation of ATM Surcharge – pre-tax income $4.5 million; 1995: key lead identifying $2 million fee income opportunities; 9 major systems conversions. Show less

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  Aquent

  Jan 1998 - Jan 2003

  Consultant, IT Project/Program Management,

  IT consulting for Fortune 500 Companies, Including Virginia Housing Development Authority and Philip Morris. Project development, implementation and management of multiple high profile systems, both new and in-progressManagement of various IT simplification projects, including migration of legacy mainframe and distributed processing systems to Web-based applications. One of 15-person corporate-wide team responsible for Year 2000 (Y2K) certification for client’s IT-supported domestic systems (over 300 systems, multiple sites). Led Y2K initiative for client. Seven direct reports - 3 consultant-developers and 4 contract software installation specialists. Assessed critical date processing, formulated/executed action plans for compliance of customer-developed systems for 13 business areas in client’s manufacturing facility. Project approach adopted by other domestic and international areas of client organization. Show less

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  COMSYS

  Jan 2003 - Jan 2005

  Consultant, Project/Program Management, Process Design

  Master Project Manager, IT Division of Capital One:Responsible for Small Business Information Office/PMO administration, budgeting, development/mapping of IT project processes/procedures, training/mentoring of staff. SME for enterprise system development methodology. Project Manager/PMO administration for redesign and implementation of enterprise technology resource request system, development and implementation of process changes for enhancement and rapid cycle development projects and resource management advisor for Adjacent Lending Platform program. Responsible for supervision/ direction of Project Coordinator, business case development, program and project forecasting and compliance for budget/resources, leadership/facilitation of team meetings, development of processes/procedures/communications, and program/project status tracking/reporting. SME for enterprise resource fulfillment process improvement efforts. Show less

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  Circuit City

  Dec 2005 - Mar 2009

  Responsible for integration, improvement and oversight of all marketing promotional processes and messages to deliver consistent and impactful Circuit City advertising. Included ownership of Ad planning processes, advertising impact meetings, executive, senior management and buyer Ad reviews, Ad promo communications, gap management, advertising effectiveness reporting, as well as direct management of Integrated Promotional Planning team. Also Circuit City Engagement Manager for joint media mix/ad effectiveness project, undertaken with Gannett Co., Inc., (international news/information company) Show less Business process improvements, project/program management and change management for enterprise. Facilitated cross-functional group in development of integrated “drive time” planning process for key promotional periods. Project manager for Marketing ROI Accelerated Initiative. Selected as part of cross-functional team on accelerated eight week engagement to make recommendations for Improving Marketing ROI. Utilized Action Learning approach (Noel Tichy, The Cycle of Leadership). Co-chaired Cross-Functional Change/Communication Group, a cross-enterprise inform and planning session, focused on strategic message opportunities and direction. Designed and implemented a Project Mangement Methodology for enterprise.Established/managed Project Management Office to monitor progress of IT projects. Created and delivered enterprise change management solutions and initiatives with multi-organizational, cross functional impact within enterprise Show less

  • Marketing Process Manager, Integrated Promotional Planning

    Oct 2008 - Mar 2009

  • Sr. Project/Program Manager

    Dec 2005 - Oct 2008
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  Advance Auto Parts

  Apr 2009 - Jun 2017

  Responsible for leading the Supply Chain Program Management Office (PMO), which served as the central location for project management administration of large-scale, cross-functional Supply Chain initiatives. The PMO provided oversight, and standardized/established project management best practices/repeatable processes for execution of Supply Chain projects. Periodic portfolio reporting to Executive Management, including CEO and President. Most recent PMO projects included several multi-million Distribution Center implementations (~$35 million each) and other network/system improvements as well as the Supply Chain network integration with General Parts, Inc. Show less Project/initiative management, implementation and business process design/improvements for Merchandising area. Accountable for Proof-of-Concept (POC) development, execution and management to validate project business cases, value-add process analysis/design and development/execution of project rollout workplans. Work included development and deployment of new Global Sourcing order and payment process and design/management of Commercial pricing strategy POC and initiative. Required leading enterprise cross-functional teams and outside consulting resources as well as interaction/reporting to Senior Management and Executive Steering Committees. Show less

  • Supply Chain PMO Director

    Oct 2013 - Jun 2017

  • Senior Merchandising Process Manager

    Jul 2012 - Oct 2013

  • Merchandising Process Manager

    Apr 2009 - Jun 2012