Divina Mensa-Kuma

Experience

• 

  Guy's and St Thomas'​ NHS Foundation Trust

  Jul 2018 - Jul 2018

  Student

  Shadowing doctors

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  Fundación de Antropología Forense de Guatemala

  Feb 2019 - Mar 2019

  Student Representative

  DMU global - Forensic Anthropology and DNA profiling

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  Wickes

  Jun 2019 - Dec 2019

  Customer Service Assistant
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  THANET HEALTHCARE LIMITED

  Jan 2020 - Sept 2020

  Support Associate
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  Cambridge National COVID-19 Testing Centre

  Sept 2020 - Dec 2020

  Sample Prep Scientist

  - Covid 19 centre in collaboration between AstraZeneca, GSK and the University of Cambridge.- Identifying and processing of COVID-19 swab samples for RNA extraction and PCR analysis- Using LIMS system to track samples- Pipetting samples into 96 well plates in full PPE- Working in a biosafety level 2 laboratory whilst following SOPs

• 

  Abbott

  Dec 2020 - Jun 2021

  Analyst

  - Working as both a screening and confirmation analyst- Undertaking the day-to-day work programme in the laboratory to agreed deadlines and quality standards.- Assisting in the maintenance and calibration of instrumentation and equipment used in the analytical processes.- Experience in using Beckman AU series- Assisting in the preparation of reagents, calibration standards and control materials in accordance with the relevant SOPs.

• 

  Eurofins Forensic Services

  Jun 2021 - Aug 2021

  Screening & Confirmation Analyst

  - Follow Standard Operating Procedures (SOPs)- Monitor fridge/ freezer temperatures and calibrate pipettes and balances - Prepare and validate QC material- Experience in Beckman AU5800 instrument maintenance.- Enter interpretation of screening results and sign off customer reports- Provide worklist for pH, specific gravity and adulterations confirmations plus error reading - Dispose of negative screening samples

• 

  The Institute of Cancer Research

  Nov 2021 - Dec 2021

  Laboratory Technician

  - Working with nitrogen tanks to log blood sample to aid in ongoing research (Breast Cancer Now Generations Study)- Wearing appropriate PPE- Following Health and Safety guidelines

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  Albany Beck

  Jan 2022 - Jun 2022

  Data Science Trainee

  - Experience in using software such as GitHub and Jira to plan projects- Extracting data from large datasets (data analysis)- Coding Languages: Python, SQL- Modules include: Intro to PythonMySQLDatabase concepts such as Data Warehousing/Data ModellingObject-Oriented ProgrammingFunctional Programming

• 

  Deutsche Bank

  Jun 2022 - now

  - Managed namespace provisioning for the bank's Kubernetes platform on Red Hat's OpenShift, deployed on-prem and in Google Cloud Platform for application deployments.- Actively contributes to the growth of the community by organizing events, webinars, and training sessions to expand their knowledge and derive maximum value from the platform- Crafted informative emails on platform updates, features, and best practices to facilitate clear communication with both technical and non-technical stakeholders.- Hosting a dedicated Microsoft Teams channel of 12k users of the platform can connect, collaborate, and seek assistance - Engaging with users by addressing their questions, concerns, and issues related to the Kubernetes platform. Providing guidance to ensure that users have a positive experience using the platform.- Provided timely resolution to user queries and concerns via Jira tickets, ensuring high platform availability and collaborating with technical teams for minimal downtime incidents.- Oversees the platforms availability and performance. Work closely with technical teams to ensure the platform is functioning optimally and identifying areas for improvement.- Analysing relevant metrics to measure customer satisfaction, community engagement, and platform performance in order to provide valuable feedback to stakeholders. Show less

  • Customer Success Community Manager

    Jan 2023 - now

  • Technical Product Support Analyst

    Jun 2022 - now