L. (Lerato) Sehole

Experience

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  Nedbank

  Aug 2008 - Jan 2022

  My role involves the following responsibilities:•Understanding business requirements and process to ensure proposed solutions meet requirements.• Analysis of processes, procedures and functions. • Finding innovative solutions. • Sharing experience and knowledge gained.• Share SME knowledge. • Compile reports if and when required• Assess requirements, source data, • Enhance processes• Conduct research, and interact with customers.• Develop proposal in agreement with requirements• Perform Quality Assurance checks • Documenting and ensuring processes for business areas are mapped and up to date. Obtain sign off• Updating processes when changes in system, process or functions occurs. • Manage time and deadlines. • Creating and maintaining a SharePoint process repository Show less

  • Process Analyst

    Jul 2013 - Jan 2022

  • System support specialist

    Jul 2012 - Jul 2013

  • It service desk consultant

    Feb 2010 - Jul 2012

  • Call Centre Agent

    Aug 2008 - Jan 2010
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  Pink Elephant South Africa

  Sept 2017 - Jan 2022

  I was employed within Pink Elephant which is a consulting company. Where I was positioned at Telkom as a consultant to fulfil Process Analysis and Contract Management duties.Responsibilities at Telkom:• Interpret Supplier Master Service agreements by designing actionable business processes• Identify process gaps, and improvements • Manage process from design start to finish and facilitate change management• Supplier risk management• Report on Supplier contractual health, advise on & drive remedial action(s) • Drive implementation of contractual obligations and related Continual Service Improvement initiatives• Drive penalty applications against Suppliers• Document contract change control notes and facilitate change control process• Manage Contract Management tool and drive continuous improvementResponsibilities at Pink Elephant:• Design and maintain Pink Elephant organisation SharePoint site Show less I was employed within Pink Elephant which is a consulting company. Where I was positioned at Telkom as a consultant to fulfil Process Analysis and Contract Management duties.Responsibilities at Telkom:• Interpret Supplier Master Service agreements by designing actionable business processes• Identify process gaps, and improvements • Manage process from design start to finish and facilitate change management• Supplier risk management• Report on Supplier contractual health, advise on & drive remedial action(s) • Drive implementation of contractual obligations and related Continual Service Improvement initiatives• Drive penalty applications against Suppliers• Document contract change control notes and facilitate change control process• Manage Contract Management tool and drive continuous improvementResponsibilities at Pink Elephant:• Design and maintain Pink Elephant organisation SharePoint site Show less

  • Business Process Analyst

    Sept 2017 - Jan 2022

  • Business Process Analyst

    Sept 2017 - Aug 2018
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  Bryte Insurance Company Limited

  Aug 2018 - now

  • Manage Process analyst team tasks, leave and capacity.• Facilitate Process Analyst development areas• Manage project resourcing• Manage business process management governance • Put mechanisms in place in order to build the process management maturity level in the organisation• Drive continuous improvement initiatives • Define and implement Process management framework• Document AS IS and TO BE business processes• Support performance improvements by process analysis and identification of opportunities for beneficial process and operational enhancements• Manage process from design to implementation• Facilitate change management on implemented processes• Contribute to system requirements • Contribute to learning and development training material• Define and implement business process management framework• Create and maintain process repository• Manage process discovery projects• Support internal departments in performance management through the creation of reports that reflect business performance and assist in reviewing actual performance against target• Assist with the development of project plans, communication plans and transition from existing to new processes• Conduct post implementation reviews to ensure that the business needs have been resolved including benefit reporting Show less

  • Lead Process Engineer

    Aug 2018 - now

  • Lead Process Engineer

    Aug 2018 - now
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  Hollard Insurance

  May 2023 - now

  Senior RPA Process Engineer

  • Manage end to end RPA project initiatives• Manage RPA backlog• Prioritise RPA initiatives from the backlog• Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.• Responsible for assessing, mapping, optimizing and digitizing business processes for RPA.• Identify and document business requirements specifications in line with business goals.• Develop test cases• Facilitate UAT sessions• Change Management and Rollout Implementation for new solutions, fixes and enhancements.• Including communications and marketing of new features and functionality.• Running of task teams for implementing solutions / resolving incidents and troubleshooting between business community and RPA team during implementation and rollouts.• First Level Support for RPA related queries and errors. Show less