Eslam Nasser

Experience

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  Xceed Contact Center

  Nov 2012 - Dec 2012

  Customer Service Representative

  Handle calls and activate new linessolve any problems with inactive new lines

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  Nestlé Ice Cream Egypt

  Feb 2013 - Nov 2013

  Production and Packaging

  Controlling Machine on Production LinePreparing daily report of production

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  Xceed

  Aug 2014 - Dec 2014

  Basic Support

  Xceed - TEData Account - Basic Technical support

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  National Bank of Egypt

  Jan 2015 - Jun 2015

  Banker B

  collect the overdue and over limit amounts from assigned customers segments who failed to meet due dates to minimize delinquency and control flow through into higher buckets by doing outgoing calls to those customers & meeting them .

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  Soma Bay Development Company

  Jul 2015 - Nov 2019

  HR Specialist -HR Operations

  - Personnel (Social Insurance – Medical Insurance – Labor Office – Governmental Medical – Hiring – Termination – Vacations – Sick leaves – Vacation Balance Reports - Contracts Renewal – FP & attendance reviewing - Work permit for foreign staff - Open bank accounts & loans for staff) - Recruitment (Advertising – Sourcing - Screening – Interviews – Evaluation - Exit Interviews)- HRIS – Admin and User for HRIS Oracle Cloud (add – terminate – transfer – promote – vacations approvals – reports)- HR Analysis (Pivot tables – Dashboards – Charts - Creating and designing Reports) for Staff Meals – Medical – Salaries - Headcount - design HR reports.- Organization Development (Policies & Procedures – Reporting Lines – Org. Charts – Job Description & Specification – Promotions – Transfers – Headcount Reports – Designing Job Posts)- Payroll (Overtime Calculations – Penalties – Errands – Medical Reimbursements - HR Letters )- Training (Training needs analysis – contact training centers – design training schedule – training evaluation – preparing training facilities - follow up all training procedures).- Social Activities (Sports Tournament like football – Birthdays – coordinate Competitions for employees – Outing) - Achievements (Implementing and applying HRIS – Oracle Cloud in the company by data collecting, monitoring, testing and go live to all users in the company) Show less

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  Kuwait Food Company (Americana)

  Jan 2020 - Sept 2023

  Human Resources Associate

  - Social Insurance – Governmental Medical Insurance – Labor Office – Employee Termination Process – HR letters – Contract Renewal – Absence & warning letters – Penalties & Employees Investigations – Vacations “Annual, Unpaid & Sick leaves” – Prepare and Reply on Insurance office & labor office inspections.

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  Fort Capital for Project Management and Investments

  Sept 2023 - Jan 2024

  Human Resources Specialist

  Establish all HR functions and activities from scratch and build up HR fields with all needed procedures in Human Resources department.Handle all HR functions (Personnel, Recruitment, Payroll and Benefits)

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  QNB Alahli Life Insurance

  Feb 2024 - now

  • Human Resources Supervisor

    Aug 2024 - now

  • Human Resources Team Lead

    Feb 2024 - Aug 2024