Benjamin Dünner

Experience

• 

  Kuker Ranken

  Jul 2006 - Nov 2007

  Customer Service Representative
• 

  UPS

  Dec 2007 - now

  Support Business Development in developing strategies to leverage technology, engineering and sustainability solutions that align with customers' objectives and improve their bottom line. Responsible for researching, recommending, developing, and implementing improvements in end-to-end processes and programs for the US Import/Export customer care call centers. Responsible for leading a team of 2 Senior Account Executives and 6 Account Executives to ensure retention and growth of client base, monitoring territory performance, and increasing market share in Oregon and Southern Washington. Manage CPM team, responsible for supporting district revenue and profit growth, by focusing analysis and action in the areas of Customer Profitability Management, Micro Market Analysis and Business Planning Responsible for supporting district revenue and profit growth, by focusing analysis and action in the areas of Customer Profitability Management, Micro Market Analysis and Business Planning. - Responsible for achieving assigned sales plan by generating profitable revenue growth through the development/retention of new and existing business.- Analyzes customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests. - Provide administrative and sales support to sales teams. - Assist in the development of new client relationships by providing support to Account Executives.- Impact sales results by providing data analysis, system support and by qualifying leads.

  • Customer Solutions Development Manager

    Apr 2024 - now

  • Global Business Services Process Manager

    Oct 2022 - Mar 2024

  • Area Sales Manager

    Jan 2016 - Oct 2022

  • Marketing Manager, Customer Profit Management

    Apr 2014 - Dec 2015

  • Marketing Analyst, Customer Profit Management

    Aug 2012 - Apr 2014

  • Senior Account Executive

    Mar 2010 - Jul 2012

  • Key Account Executive

    Aug 2008 - Mar 2010

  • Sales Representative

    Dec 2007 - Aug 2008