Ketan Madame

Experience

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  Satguru Travel and Tourism Services

  Dec 2017 - Jan 2021

  • Managed Non-air operations team for the bookings & reservations requests forHotels, Flights & Other services.• Improved Operations, Vendor & Sales Management for DMC products.• Volunteered at the Indian High Commission in Cairo for Ticketing & QuarantineHotels arrangement for the Passengers on 06 Repatriation flights from Cairo to India.• Increased B2B Sales for Non Air & DMC products.• Trained local sales & marketing staff • Resolved Queries & Hotel booking requests.• Improved Skills such as Email Writing, Communication & Interpersonal.

  • Holiday Operations Manager

    Nov 2019 - Jan 2021

  • Operations Executive

    May 2018 - Nov 2019

  • Industrial Trainee

    Dec 2017 - Apr 2018
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  Ziff Davis Performance Marketing

  May 2021 - Oct 2021

  Operations Executive
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  Satguru Travel and Tourism Services

  Nov 2021 - Sept 2023

  Team Leader

  • Managed Operations Team for Corporate Handling, bookings & escalations.• Resolved & Implemented 24X7 shift cycle.• Improved daily enquiry trackers & Sales reports.• Managed Satguru DMC Portal Operations, Escalations, Bookings, Refunds, Relocations and the back end.• Trained the new joiners in the team. Also to the expats going on branch locations.• Improved Vendor Relationships & Vendor Payments Processing.

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  LeEnticing Global

  Jan 2024 - Jun 2024

  Customer Service Associate
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  Elevate Trips

  Jul 2024 - now

  Manager - Leisure Operations

  • Oversee and manage leisure operations to ensure efficiency and high-quality service delivery.• Provide sales support to enhance revenue generation and meet company targets.• Drive customer acquisition strategies to expand the client base and increase market share.• Collaborate with various departments to streamline processes and improve operational workflows.