Ravneet Kaur

Ravneet Kaur

Intern

Followers of Ravneet Kaur1000 followers
location of Ravneet KaurDelhi, India

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  • Timeline

  • About me

    Project Manager | Program Manager (IT) - The Publicis Groupe (IT Applications | Fintech | BFSI)

  • Education

    • St. Joseph's Convent School, Jalandhar

      -
      ICSE 10th Class
    • Lovely Professional University, Punjab

      2008 - 2012
      BTech (Honours) Computer Science 8.13 CGPA
    • M.G.N Public School

      2006 - 2008
      CBSE 12th Class Non Medical (Science)
    • Welingkar Institute of Management

      2014 - 2016
      PGDM - Business Design Post Graduation CGPA 6 on 7
  • Experience

    • Tally Solutions Pvt Ltd

      Jun 2011 - Nov 2011
      Intern

      Worked in its PSS and MARCOMM team, on the project named "Collateral Management". The project was based on the platform LAMP and involved extensive use of languages: HTML, CSS, JavaScript, DHTML, DOM, PHP, MySQL

    • HCLTech

      Jun 2012 - Jun 2014
      Oracle DBA

      I worked as a Senior Analyst for client Deutsche Bank.My role was of an Oracle DBA on a Unix platform where we supported the databases of our client. I worked as perITIL Process (Incidents, Change, Patch and problem Managements, etc)

    • Volvo Trucks India

      May 2015 - Jun 2015
      Social Media & Brand Marketing Intern

      Social Media Optimization & Brand Enhancement• Formulized Social Media Strategy for Volvo Truck• Performed In-depth research of competition, parallel sectors and industries• Brand communication – Conversation, Brand, Product, Company and Competition• Created a 6 month LinkedIn plan from June-November 2015

    • ICICI Prudential Life Insurance Company Limited

      May 2016 - Jun 2017
      Project Manager - Communications

      As part of Customer Communications, I am:• Responsible for Customer Communications for new business and customer service• Handling All communication sent to customers - digital and print, sms and email• Streamlining content and interactivity by embedding customer segmentation strategy• Meeting new business requirement in communication software systems• Managing End to End Campaign life cycle• Understanding digital media & performing data analytics along with content• Integrating business promotional campaigns with regular customer communication Show less

    • TATA AIG General Insurance Company Limited

      Jun 2017 - Jan 2022
      IT Project Manager - Customer Service & Operations

      • Customer Communication Management (CCM)o Managing digital document output in a seamless and effective manner impacting business’ top-line and bottom-line for communicating with customers o Managing volume independent search of documents since inception & retrieval management• Chatboto Enabling self help features – Claim intimation & Registration, Sales, Policy Renewal o Maintaining real time response TAT and conversational strategyo Handling multi-application integration & consistency• BPM (Business Process Management)o Digitalizing process workflow for better visibility of operational efficiencies & bottlenecks across all verticals and departmentso Planning IT architectural design for integration of multiple channels – frontend & backendo Planning process flow which enables continuous change, escalation matrix & ownership• Contact Centre Technologyo Contact Centre Set-Up for the company in both Mumbai & Hyderabado Enabling centralized interaction management for over 300+ agents with seamless network and infrastructure for call distribution, routing & recordingo Enabling enhanced Self Help features & Predictive Analytics• Refund Automationo Digitalizing refund process via online channelo Enabling a standalone system to communicate with multiple payment gateways and system core to process refund Show less

    • Publicis Groupe

      Sept 2021 - now
      Manager Program Management
  • Licenses & Certifications

    • The Complete Agile Scrum Fundamentals Course + Certification

      Udemy
      Aug 2021
      View certificate certificate
    • Certified ScrumMaster®

      Scrum Alliance
      Nov 2024
      View certificate certificate
    • Global Citizen Leader GCL

      Center for Creative Leadership
      Mar 2015
    • Le Studio 2025

      Publicis Groupe
  • Volunteer Experience

    • Volunteer

      Issued by MIT Media Labs 2015 on Jan 2015
      MIT Media Labs 2015Associated with Ravneet Kaur
    • Team Lead for Research Paper on Peace

      Issued by Global Peace Initiative GPI 2014 on Sept 2014
      Global Peace Initiative GPI 2014Associated with Ravneet Kaur