Sourav Banerjee

Experience

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  Agc Networks

  Mar 2012 - Aug 2014

  Engineer

  • Working as a Member of the Projects & Services team that handles the execution, installation and commissioning & support of projects, based on AVAYA contact center solutions, unified communications, IP telephony, VoIP solutions and integrations, Data network solutions and Video Conferencing solutions on IP and ISDN from POLYCOM for corporate customers.• Expertise in installing and managing IP telephony (Communication Manager 3.0 to 6.0) and VOIP solutions involving AVAYA S87xx, S85xx, S84xx, S83xx servers and G250,G350,G430,G450,G700 and G650 gateways.• Managing and perform configuration on Avaya EPABX.• Creating, managing and troubleshooting Analog Digital and IP phone Lines. • Efficient in maintaining Avaya PBX products such as media servers, gateways and its related circuit packs such as IPSI,CLAN, MEDPRO, VAL and DS1 Manage data backup and restore. Show less

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  Progility Technologies Pvt. Ltd.

  Feb 2015 - Aug 2021

  Senior Account Manager(Project&Service)

  • Administration and Designing of LAN, WAN, internet, and Voice Networks.• Escalating promptly any issues that may impact operations.• Router and Switch configuration.• Firewall such as Checkpoint, Palo Alto configuration.• Managing client expectations by ensuring the delivery of the highest quality service.• Troubleshooting Network Connectivity.• Knowledge in configuration of NAT, PAT, and Network Security.• Monitoring staff and team performance.• Network Design and Implementation. Show less

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  AGC Networks Ltd.

  Jun 2021 - Jan 2022

  Technical Lead
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  Black Box

  Jan 2022 - Jan 2024

  Technical lead at Blackbox Ltd
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  Jindal Steel & Power Ltd.

  Jan 2024 - now

  Assistant Manager