Maria Lorena Cacciola

Experience

• 

  Accenture

  Jan 2005 - now

  Plan, deliver and execute transitions (activities that need to be completed to establish an effective business operation for an infrastructure outsourcing engagement), ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments.• Develop the estimation and work plan for the transition period.• Manage internal/external client relationship.• Plan and facilitate service, people and knowledge transfer.• Define and establish the service management framework and operating model: • Process Development• Enablement of ITSM Tool• Process and ITSM Tool Training• Service Readiness Test• Service Management Reporting• Ensure that Unit leadership roles are properly sourced and prepared to operate the outsourced service as a business. Show less Mobilization is the program of activities that need to be completed to establish an effective business operation for application outsourcing engagement. In my role of Mobilization Specialist I have worked across clients to provide support during Service Transition activities. The activities include the start-up for the service: plan, manage and implement the resources, knowledge, processes and tools required to provide application support service. During this period I have developed the Operating Model, processes, metrics and service management tools requirements and configuration (ServiceNow, Jira, SalesForce among others) to support the service. Show less • Develop, Maintain and Implement process architecture, including process documentation standards and process documentation infrastructure. • Develop and deliver Continuous Improvement processes, best practices, and training.• Provide consultation to employees regarding quality concepts, methods, tools, and techniques.• Collaborate in the development, implementation and maintenance of project management processes such as planning and tracking, scope management/change control, risk management, quality management, issue resolution, and configuration management.• Define and manage success metrics, review team status reports and take corrective actions. • Become SME referring for Caterpillar Global Processes in BA Services Center and promote an integrated work with the Manila/Peoria Centers.• Ensure project adheres to CMMi, ITIL & Accenture standards, evaluating project team’s conformance to established CMMI best practices.• Participate in the CMMi appaisal for the Buenos Aires Services Center. Show less

  • Cloud Mobilization Associate Manager

    Apr 2012 - now

  • Mobilisation Specialist

    Oct 2009 - Apr 2012

  • Process Improvement Specialist

    Jan 2005 - Oct 2009