James Murphy

Experience

• 

  Apple

  Oct 2010 - Nov 2014

  • Worked as a Sales Specialist for the UK, Irish and UAE Business and Consumer market.• Provided consultative sales solutions to customers based on the customer needs following the Apple Customer Engagement model.• Become an expert regarding Apple devices and accessories.• Maintained strong written and verbal communication with Customers.• Excelled in identifying customer’s requirements and matched the features of Apple’s products to the customer’s needs.• Was appointed Assistant Team Leader providing support and guidance for our team whilst our manager was unavailable.• Surpassed sales and Service goals set out on a quarterly basis while providing an excellent customer experience.• Worked to defined targets and key performance indicators.• Was awarded best team contributor FY13 Q3• Assisted in New Hire Training. Show less • Worked with customers to gain insight into and resolve any issues which may have arisen with an order.• Delivered strong interpersonal skills and customer satisfaction through both verbal and written communication.• Liaised with other departments such as logistics, finance and customer relations to ensure a fast resolution was achieved.• Provided assistance to the Order Maintenance Team during times of high volume.• Used multiple tools and CRMs to achieve a satisfactory solution to customer queries.• Worked with a fast dynamic team but always delivered one of the highest customer satisfaction rates on the floor.• Assistated the consumer sales team in times of high volume such as new product launch.• Spearheaded a campaign of round table talks between management and my peers. Show less

  • Sales Specialist (Education, SMB and Consumer Sales)

    Aug 2011 - Nov 2014

  • Blended Customer Support

    Oct 2010 - Aug 2011
• 

  Apple

  Jan 2015 - Aug 2017

  Business Expert (Business Sales)

  • Managed accounts with an annual spend of up to $1million.• YOY turnover increased by 27% within my first year.• Responsible for managing and maintaining assigned Business Accounts within the Greater Vancouver area.• Achieved the highest number of leases over a number of quarters – a KPI within our role.• Created and successfully implemented business strategies and campaigns designed to improve quarterly performance. • Converted generated leads into long term customers.• Stayed up to date with latest CRMs, POS systems, App and Developers to ensure I was a knowledge base for product solutions and support services.• Enriched client’s professional lives by offering complete solutions which will enable their business to run efficiently, effectively and with innovation.• Built upon existing business relationships while maintaining a high level of customer satisfaction. Show less

• 

  VMware

  May 2018 - Feb 2019

  Inside Sales (Inside Territory Executive)

  • Established and developed customer relationships to increase opportunityengagement and long-term collaboration with VMware.• Accountable for driving business and meeting or exceeding quota goals in anassigned territory (Scotland).• Worked closely with the channel ecosystem and all of the available resources alignedto the territory to drive more pipeline and closed revenue. This includes SystemEngineers, Specialists, Order Management, Licensing, Deal Desk, Legal etc.• Drove, controlled and managed weekly sales forecast, paying specific attention toupdating opportunity details within salesforce.com to reflect accurate forecasts andreporting.• Assessed sales performance according to KPIs.• Communicated technical Industry and market facts to position VMware as acompetitive solution with customers.• Articulated the full range of VMware technologies, products and services andidentify how these products align to customer needs.• Qualified and followed up on assigned leads. Show less

• 

  Allocadia, an Uptempo company

  Sept 2019 - Mar 2021

  Senior Sales Development

  • Represented the company’s products and services, using comprehensive knowledge as well as consumer research to explain how our solutions met customer needs.• Generated leads and built relationships by nurturing warm prospects and finding potential new sales opportunities.• Utilized Salesforce, Outreach, Sales Nav, cold calls, and email to generate new sales opportunities• Managed and maintained a pipeline of interested prospects and engaged sales executives in next steps.• Identified best practices for refining the company’s lead-generation playbook.• Identified the needs of prospects, and suggest appropriate products or services.• Set up meetings or calls between (prospective) customers and sales executives• Reported to manager with weekly, monthly, and quarterly results Show less

• 

  Uptempo

  Apr 2021 - now

  Uptempo (previously Allocadia). 2022 - 100% Club2021 - Presidents Club• Managed Enterprise Accounts in a variety of industries including Tech, Finance, CPG, Retail and Healthcare. • Built relationships with clients to understand their specific needs and convert those needs growth opportunities. • Exceeded Renewal and Expand (Growth) targets for FY21 and FY22. • Exceeded FY24 growth target by 26%.• Showed strong negotiation skills and sales acumen while forging strong client relationships. • Acted as a liaison between Partner, Customer, Professional Services team members as needed.• Participated in industry or promotional events (e.g. trade shows) to cultivate customer relationships.• Devised effective territory sales strategies. Show less

  • Enterprise Account Executive

    Oct 2024 - now

  • Enterprise Account Manager

    Apr 2021 - now