Experience

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  Electronic data systems

  Oct 2000 - Jan 2009

  Systems administrator / field service engineer

  Providing desktop, server and network support to around 800 seats on the EDS Department for Work and Pensions contract. This work involved ticketed incident and IMAC work alongside upgrades and rollouts of Desktop and Laptop computers upgrading users from Windows 95, 98 and NT to Windows XP. I would perform administration of the Active Directory for local sites in the EMEA domain, Windows server file and print server admin and maintenance and ensuring data backups for sites.

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  Hewlett-packard

  Jan 2009 - Jan 2011

  System administrator

  Managing a team of engineers, engaging them in supporting multiple clients across multiple sites in the North East of England. Clients such as GM, ATLAS, DWP, Rolls Royce, and AON. Providing everything from deskside support for incidents and IMACs at customer sites, networking support and troubleshooting and server installation and configurations at Data Centre sites in the NE for over 30 clients all to tight SLAs and project deadlines. Delivered IT infrastructure support to help deliver 2 x new buildings for HP in the Cobalt Business Park moving from their old premises providing a seamless transition of IT and telephony from old to new accommodation as well as managing a team of engineers across the North East of England ensuring there was continuous support for all accounts meeting and exceeding SLA's along the way. Show less

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  Hp cds

  Jan 2011 - Dec 2016

  Field service engineer

  I provided support in HPE data centres installing and configuring HP DL, ML and C-Class Blade systems (BL series blades) and HP storage servers as well installation of HP switches and converged infrastructure systems all installs conforming to data centre standard operating procedures for power and networking. Troubleshooting and hardware replacements on these devices as well as hardware upgrades on memory, processors and adapters and mezzanine cards.I am also mobile deskside field support for multiple accounts supporting of HP desktops, laptops, switches and printers. I provided services like installation of Microsoft 7,8 and 10 operating systems rolling out this equipment across customer estates. Performing hardware refreshes and roll outs as well as hardware replacement and configuration of new devices.I am also ITIL trained and SC security cleared since 2005. Show less

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  Fds a dxc technology company

  Dec 2016 - Aug 2019

  Deskside support engineer iii

  Installing, configuring and rolling out Windows 7, 8 and Windows 10 Operating systems for multiple clients.Project work in the DXC Data Centres in installing and removal of hardware such as Servers, Storage, Switches, Routers, Firewalls and then cable the devices up end to end with copper ethernet, fibre and InfiniBand connections, provide a basic configuration and pass to the support teams.I am familiar with the HP family of servers, from DL series, ML series, HP MSA’s and P-Series storage and also C-Class Blade Enclosures. I can provide server configuration and build services and have had exposure to all versions of Windows Server from 2003 up to Server 2016 have experience with virtualisation using Hyper-V. Administering Microsoft Active Directory environments, creating/deleting users, OU’s and Security Group management in the AD environment. DHCP, DNS, WSUS, WDS, Exchange 2010 and Group Policy administration . Administration of McAfee ePO 5.11 environments.Experience of Cisco and HP/H3C switches, I can troubleshoot and perform administration and firmware upgrades on these devices as well administration of H3C firewalls. Show less

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  North of england commissioning support

  Jan 2020 - now

  • Technical Project Manager

    Apr 2021 - now

  • Mobilisation Project Engineer

    Jan 2020 - now