David Torres

Experience

• 

  Interexport

  Feb 2010 - Apr 2011

  Ingeniero de Preventa
• 

  RADWIN

  May 2011 - Oct 2017

  *Professional Services Manager for CALA region for Small Cell Backhaul Activities*Creation, revision and editing for training material, tests documents, technical and commercial presentations. *To manage documentation and processes for tenders, homologations, RFIs, PoCs, etc. *Remote and on site training for customers and partners. Technical and Commercial product presentations*Field Activities: Site Survey, Path Survey, Line of Sight Verification, Non Line of Sight link survey and verification, Installation and Commissioning, Troubleshooting.*Project Management*Customer Care: Remote and on-site technical support, account management, assisting customers by answering product questions and providing technical information, documentation, best practices and guidelines. Maintain customer’s records updating weekly activities progress.*Engineering: Traditional Radio Planning, NLOS Radio Planning, Bill of Materials, Working Orders, Installation and configuration guidelines and best practices, to determine customer needs and provide the better solution Show less Technical Support Manager for Americas Region (North America, Central America and South America)Remote and on site technical support and assistance for end Customers in North America region:Troubleshooting, Best Practices, Technical Documentation, Guidelines, Radio PlanningRemote and on site technical support and trainning services for Partners and distributors for Central America and South America Region: Troubleshooting, Best Practices, Technical Documentation, Guidelines, Radio Planning, Trainning. Bug finding and work around procedures, new software releases and features revision and testingManaging TAC team activities and supporting Sales team Show less

  • Professional Services Manager - Small Cell Backhaul

    Jan 2015 - Oct 2017

  • Manager

    May 2011 - Oct 2017

  • TAC America

    May 2011 - Dec 2014
• 

  KeyBPS

  Nov 2017 - Apr 2018

  Business Development Manager / Technical Support

  Provide technical support for all our product portfolio to existing customers, being technical interface between them and manufacturers when RMA was required.* To be a trusted advisor to our customers and generate the best technical solutions that meet all customers requirements, solving their needs and provide added technical value for our technologies.* Provide technical assistance for quotations, BoM, best practices, tenders, pre-sales activities and continuos training sessions for Business Development Managers inside the company.* Promote, build agendas, presentations, create lab tests and present technical Certification Courses for our customers.* Create new business opportunities in the company from cold calls or unattended accounts in the system, follow up on those accounts, make proposals, quotations, trials and generate business closing.* Maintain and support internal network and develop new features for the network and showroom within the premises, mainly integration features between different technologies in our portfolio including Switching, Routing, CCTV, Access Control, Fire Alarms, Wireless Connectivity, VoIP, among others.* On-site technical assistance for POC’s, Trials and homologation processes. On-field technical support for critical issues and main accounts. Show less

• 

  RAD Data Communications

  May 2018 - Jan 2023

  Presales Engineer

  • Support developing sales channels and business opportunities. • Support maintain existing sales channels pre-sales to post sales activities• Provide ongoing technical assistance to new projects and projects in implementation, including setting up technical plans and solutions, presenting solutions to customers and partners, and providing answers and assistance internally in the company and externally to customers and partners.

• 

  Tarana Wireless, Inc.

  Jan 2023 - now

  Sales Engineer