Experience

• 

  Nico info systems

  Jun 2016 - Sept 2018

  Associate software engineer

  • Assist in the implementation and configuration of healthcare software systems, including Electronic Health Records (EHR) and Practice Management Systems (PMS).• Troubleshoot and resolve issues related to healthcare software, hardware, and network connectivity.• Reduced claims processing time by 25% through automation and workflow optimization.• Enhanced accuracy in premium billing, resulting in a decrease in billing errors by 30%.

• 

  Prodapt

  Sept 2018 - now

  Senior software engineer

  Working as an Senior Software Engineer at Prodapt Solutions from Sep 2018 to present.• Owned escalation of intricate application issues, exceeding L1 support's capability.• Deep-dove into complex functionalities, conducting meticulous troubleshooting for swift resolution.• Collaborated effectively with developers and L3 support, achieving comprehensive solutions for intricate problems.• Played a key role in application setup and deployment, ensuring smooth implementation.• Partnered with development teams to manage software releases and updates, minimizing disruptions.• Stepped up as a leader to address critical and complex issues, driving efficient resolutions.• Performed in-depth root cause analysis for recurring and critical issues, preventing future occurrences.• Implemented lasting solutions to mitigate similar problems, optimizing application performance and stability.• Provided effective supervision for the application support team, ensuring smooth day-to-day operations.• Strategically allocated tasks and responsibilities, maximizing team efficiency and productivity.• Identified and implemented process improvements within the support team, enhancing overall effectiveness. Show less