Tracy Alberts

Tracy Alberts

Followers of Tracy Alberts1000 followers
location of Tracy AlbertsIowa City-Cedar Rapids Area

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  • Timeline

  • About me

    Manager Talent and Learning Shared Services - Goal Driven - Positively Competitive - Passion for Elevating Others

  • Education

    • Kirkwood Community College

      2010 - 2012
      Associate's degree Business Administration and Management, General
    • Mount Mercy University

      2013 - 2015
      Bachelor of Business Administration (B.B.A.) & Human Resource Management
  • Experience

    • UScellular

      Jul 2007 - now

      Leading a high-performing team of four Talent Operations Coordinators (TOCs) accountable for adhering to strict government laws regarding I9 verification and immigration employment. Ensuring completion and reporting of Environmental, Social, and Governance (ESG) courses in the Learning Management System (LMS) to over (5,000) employees. Responsible for nine Workforce Coordinators to execute on scheduling, reporting, and adhering to a (70%) service level and answering calls within (180) seconds. At the same time implementing a new workforce system to achieve maximum efficiency within the care center environment. Maximize channel & BPO performance while strategically partnering with Channel Leaders to effectively plan and execute operational goals through data analysis, collaboration, customer engagement insights, and recommendations to exceed operational goals within a Multichannel environment. B2B Manager with over ten years of experience in effective leadership coupled with operational effectiveness, business process improvement, and motivating teams to excel within the wireless industry. Possessing specific expertise in leadership by managing leaders and building strong team culture. A top performer recognized for achieving superior results in the areas of quality, culture, associate development, and operational performance.

      • Manager Talent and Learning Shared Services

        Sept 2021 - now
      • Workforce Planning Manager

        Feb 2021 - Sept 2021
      • Multi-Channel Performance Management Consultant

        Nov 2015 - Feb 2021
      • Customer Care Center Manager

        Jul 2007 - Nov 2015
  • Licenses & Certifications

    • Professional in Human Resources: Introduction to PHR® Exam

      Skillsoft
      Aug 2023
      View certificate certificate
    • Maximizing Communication Success

      The Executive Technique
      Jan 2010
    • Group Exercise Leadership Specialty Certification

      Dale Carnegie Training
      Apr 2007