Rishika Chandrashekar

Experience

• 

  Tejas Networks

  Sept 2011 - May 2012

  Intern

  I worked under a project Titled DWDM link Budget Tool

• 

  Cisco

  Nov 2015 - now

  Working as part of the Backbone Architecture team in TAC(Technical Assistance Center), supporting the platform architecture of ISR 2800/3900/4k, ASR1k/CSR1000v, Nexus 3K/5k/7K/9K and Catalyst 4500/6500 Switches. - Assist customers in troubleshooting hardware/software related issues like crashes, unexpected reloads on the above platforms. Diagnosing the root cause of the crash by analyzing the generated crash/core files using GDB. - Remotely analyze interface packet loss and latency on ISR, ASR1K and CSR100v customer devices using packet capture / sniffer tools.- Recreate the customer's issue(s) in a lab setup to efficiently debug the problem.- Work with other CSEs, SEs, NCEs, and the engineering department to collectively provide a timely solution to the customer. Show less

  • Solutions Test Engineer

    Mar 2018 - now

  • Customer Support Engineer

    Nov 2015 - Feb 2018