Brian Grover

Experience

• 

  Blockbuster

  Sept 1995 - Jul 2001

  Store Manager

  Managed several different locations in the Fort Worth area. Job included rebuilding customer base and increase sales through staff training, local marketing, and store appeal. During my tenure I was able to turn stores from a negative sales comp to positive sales while lowering cost at the store level. As well as establish a management team to support company goals, focus on the mission statement, and to be able to run the store without my presence.

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  The Pizza Stone

  Sept 2001 - Jul 2003

  Operations Manager

  Family owned pizzeria that pride itself on true authentic New York pizza with Southern flare and hospitality. • Driven by the desire to succeed, took The Pizza Stone from concept to creation in under a year.• Held full planning, operating, marketing, advertising, HR, and P&L responsibility.• Managed daily operations of business, including hiring and training staff.• Developed strategic plans to increase profitability and efficiency.• Identified new opportunities for growth, expansion, and diversification.• Created marketing campaigns to attract new customers.ping of new products. Show less

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  Papa John's International

  Sept 2003 - Dec 2004

  General Manager

  • Led all aspects of operations, including the development of people, sales, and profits.• Assigned to multiple stores to increase customer satisfaction while building and promoting a team environment.• Managed restaurants' profit and loss, including food, supply, and labor costs to meet annual operating budgets.

• 

  BACKYARD BURGERS

  Jan 2005 - Oct 2008

  General Manager

  • Build and lead a team to meet company goals while ensuring the highest level of quality and service.• Monitor performance and take action to ensure the team is meeting BYBs standards, monitor safety, security, profitability, and communication.• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.• Established and maintained effective communication with staff members to ensure efficient operations.• Monitored financial performance and identified areas for improvement in cost savings and revenue generation. Show less

• 

  R&L Enterprises dba Papa John's

  Jan 2009 - Jan 2016

  Training Manger/Area Designate

  Director of Operations to meet company goals.• On a Multi-Unit level conducting Audits, Product Quality, Mission Critical Evaluations, and daily feedback of overall performance.• Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.• Monitored daily operations of multiple locations including scheduling shifts for staff members.

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  Papa John's International

  Jan 2016 - Aug 2023

  • With a people first approach ensure they highest level of product quality, personnel development, customer satisfaction, brand image, and store performance.• Prioritize area and restaurant-level action and agendas to address key issues and improve operating performance.• Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.• Assessed reports and adjusted workflows to realign with targets.• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Show less • Ensure store profitability was met with influx in PSA throughout the year.• Managed hiring processes for new employees, including interviewing, onboarding, and evaluating potential candidates.• Identified opportunities for improvement in store operations through careful analysis of existing processes.• Developed strategies for improving overall efficiency of the store's operations.• Cross-trained employees to do other jobs within the business, increasing job skills and productivity.• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position. Show less

  • Director Of Operations

    Jan 2021 - Aug 2023

  • Training General Manager

    Jan 2016 - Jan 2021
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  Starbucks

  Oct 2023 - now

  Store Manager