SUHAS THOTA

Experience

• 

  Edge Solution Pvt Ltd

  Jun 2018 - Aug 2019

  Desktop Support Engineer
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  Green Light Worldwide

  Feb 2022 - Aug 2023

  Information Technology Support Engineer

  - Engaged with various clients including Datacom, DHL Supply Chain, NCR, ADCO, NHMRC, JB-Hifi, and Good Guys, overseeing IT Operations Management, incident management, and SLA enforcement.- Led projects encompassing Windows upgrades, SQL enhancements, JIRA implementations, and deployment of diverse software solutions within the corporate network.- Delivered second-level desktop support, catering to both remote and on-site end users.- Implemented robust IT policies, fortifying system, network, and email security, and enhancing overall stability.- Orchestrated comprehensive IT asset inventory management for DHL Supply Chain across 24 sites, resulting in significant cost reduction.- Proficiently resolved issues related to Windows, Mac, printers, RF guns, and mobile devices.- Successfully facilitated onboarding, offboarding, employee training, and managed tasks such as asset oversight, Group Policy administration, user account provisioning, and password resets.- Played a pivotal role in Datacom's refresh project, successfully renewing over 400+ devices.- Expedited the deployment of 160+ devices across multiple locations for DHL Supply Chain in just two months.- Undertook travel to JB Hi-Fi and Good Guys stores across Victoria, ensuring the maintenance of IT equipment, conducting server health checks, event log reviews, backup log assessments, and installation and configuration of new network equipment.- Led a team in the meticulous decommissioning and commissioning of hardware within the data center.- Proficiently repaired and replaced hardware components, including RAM, processors, PCI cards, and motherboards.- Rebuit IT Racks and ensured the cable connections are replicated.- Worked on woolworths camera IT upgradation for NCR. Show less

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  DHL Supply Chain

  Aug 2023 - Feb 2024

  IT Infrastructure Support
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  Victorian Institute of Teaching

  May 2024 - now

  - Deliver efficient technical support for platforms like Microsoft 365, Azure, and Salesforce, resolving issues and enhancing user experience for VIT staff.- Play a critical role in monitoring systems, managing user access, and supporting compliance with frameworks like VPDSF and Essential Eight to ensure data security.- Manage the complete lifecycle of IT assets, including hardware procurement, deployment, and disposal, to meet the organization’s evolving technology needs.- Collaborate with teams to implement ICT changes, provide training, and support adoption of new systems that align with VIT’s strategic goals.- Leverage technology to contribute to VIT’s vision of ensuring high-quality teaching for the safety, wellbeing, and development of children and young people. Show less

  • ICT Support Specialist

    Nov 2024 - now

  • IT Support Specialist

    May 2024 - Nov 2024