Experience

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  The cleaneryou

  Jan 2016 - Oct 2018

  Virtual assistant

  Managed schedules and appointments.Edited and proofread documents.Maintained email management system.Organized correspondence and documents.

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  Openin inc

  Nov 2018 - Apr 2019

  Project manager

  Developed and fostered customer relationships.Managed project plans and documentation.Ensured projects were delivered on time and within scope.

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  Advanced plastic surgery solutions

  Apr 2019 - Feb 2021

  Project cordinator

  Developed and managed detailed project plans.Utilized Asana and Monday.com for project reporting and analytics.Ensured projects were delivered on time and within scope.Managed project dependencies and critical path activities.Proactively identified and addressed project issues.

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  Integrity & respect

  Mar 2021 - Sept 2022

  Associate project manager

  Designed and managed new customer onboarding process, resulting in a 24% improvement in customer retention.Effectively managed communication with stakeholders to ensure project success.Utilized Asana for task assignment and SOP creation, ensuring smooth workflow integration.Ensured timely completion of tasks and addressed client inquiries promptly.

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  Zappysites

  Sept 2022 - now

  Operations manager

  Defined project requirements and delivery milestones in collaboration with key stakeholders.Developed a new process to improve accuracy in predicting project costs, adopted as a best practice across the organization.Planned, coordinated, and supervised project lifecycles, including website and app translations.Optimized resource allocation to align with budget constraints.Monitored project progress to ensure compliance with deadlines and quality standards.Leveraged Asana and Monday.com for efficient team communication and collaboration. Show less