Zidane Alfara

Experience

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  SMK Ahmad Syafi'i

  Mar 2022 - Jun 2022

  Network Staff

  ● Set up and configured network devices such as routers, switches, and access points.● Monitor network performance to ensure stable and fast connections. Use networkmonitoring tools to detect problems.● Provided technical support to users in the school, including assisting with hardware andsoftware issues.● Developed and implement network usage and IT security policies to ensure appropriateand safe usage.● Ensure hardware and software are updated with the latest versions. Show less

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  PT. Marakti Raharja Teknologi

  Aug 2022 - Dec 2022

  Information Technology Help Desk

  ● Provided guidance and instructions to users on how to use website or application featureseffectively.● Diagnose and resolved issues that users encounter related to website access, sitefunctionality, or other technical issues.● Resolved technical issues directly or escalate issues to higher development or technicalteams as necessary.● Monitor website health and performance to proactively detect issues before users reportthem.● Coordinated with the development team or web engineers to address issues that requirecode or system configuration changes. Show less

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  Pelindo Daya Sejahtera

  Jul 2023 - Jul 2024

  IT SUPPORT AND IMPLEMENTOR

  ● Added all client master data into the database and train end-users on the software(Individual and Group).● Understanded customer issues and provide appropriate support to resolve them. whiletesting full cycle functional process flows before implementing them to end-users.● Understanded end-user requirements and coordinate with Project Manager forfunctionality development. Then prepare and create documents for user acceptance testing(UAT).● Check software updated, and performance and report any issues that arise to theDeveloper.● Implemented all site procedures and ensure application configuration according to the tasklist. Show less

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  Arya Noble

  Sept 2024 - Jan 2025

  IT SUPPORT

  ● Plan and implement IT systems (software and hardware) to support company operations.● Work with development team for integration and implementation of IT solutions and providetechnical support related to hardware (PC, laptop, POS) and software.● Resolve user-facing technical issues and develop training materials and train employees inthe use of new systems, providing documentation and hands-on support for troubleshooting.● Resolve operational problems related to IT systems quickly and efficiently, then conduct rootcause analysis to prevent similar problems in the future. Show less

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  Samudera Indonesia

  Mar 2025 - now

  IT Support Specialist