Syed Omer Farooq (Jackson)

Experience

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  Amazon

  Jul 2020 - Jan 2021

  Customer Service Specialist

  Worked as a Customer support and given my best to amazon in terms of performance and quality and also I was a top performerResolving customer queries through email and chat and also providing customer delight by giving quick resolution.Provided support to the Customers Handle technically complex issues of customers facing To forward crucial feedbacks of customers to the concerned teams, to improve customer experience Taking ownership of customer issues and reporting them Seeing problems through resolutions, researching, diagnosing, troubleshooting and identifying solutions Attending customers directly and help them resolve their query. Sending daily reports to the team lead.I was awarded as a star performer of the month for 2 times. Show less

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  SRS Consulting Inc

  Feb 2021 - Jul 2022

  Information Technology Recruitment Consultant

  Worked as a US IT Recruiter and given my best to SRS Consulting in terms of performance and quality.We use to work as a team as we used to finish out teams work and also fulfilled the neighbour team requirement.Sourcing candidates using job portals in ATS (Ceipal).Sourcing and shortlisting the candidates with a good negotiated rate.Screening and interviewing the candidates over a call.Screening the candidate’s documents like H1b copy or DL or GC and verifying the profile.Modifying the candidate’s resume if needed according to the clients requirements.Fulfilling the requirement of the client with the best candidates suitable.Coordinating with the Interviewer and scheduling the interviews.Sending daily reports to the team lead.Reporting the team lead every week and discussing on the issues faced while sourcing or screening or while submissionBeing in touch with the candidate until he gets placed with the role. Show less

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  Axius Technologies Inc.

  Jul 2022 - now

  Senior Technical Recruiter

  Responsible for full Life Cycle Recruiting - sourcing, prescreening, salary and contract negotiations, submission, interview coordination, meet client’s start date deadlines and candidate placement.Review job descriptions to understand the needs of the Client / Hiring Manager.Working with Direct clients as well as Implementation Partners and Prime Vendor's for Technical requirements to fulfill their onsite consulting needs.Extensive experience in dealing with almost all types of authorized consultants such as OPT, H1B, H1 Transfer, H4 - EAD , US Citizens & Green Card Holder for US.Responsible for contract, contract-to-hire & full-time placements of IT and Non-IT professionals and finalizing salary/ rate/hr aspects (W2 ,Corp-Corp and 1099) for clients across the USA, Canada and Mexico.Methods include searching internal databases and available job boards Monster, Dice, LinkedIn, Ladders, Tech Fetch, Career builder, Indeed and interaction with employees for referrals.Communicate client decisions (offer/non-offer) to applicants and Co-ordinate with hired candidates to check the DOJ, negotiate benefits and other on-boarding related queries.Updated spreadsheets and provided daily and weekly reports on recruitment status. Show less

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  MSR Technology Group

  Sept 2023 - now

  Senior Recruitment Specialist

  Working with State of Arizona, State of Indiana, State of Ohio and State of Florida Handled complete Recruitment Process independently from scratch to finish. • Sourcing the CVs from Various Job Portals Such as Zip Recruiter, Monster, and Carrier builder.• Screening the profiles and conducting initial evaluation.• Explaining the requirements to the preferred candidates and scheduling interview with direct clients.• Briefing the candidate about the Roles, Responsibilities, salary and benefits of the job.• Managed Recruiting database and Selection process.• Coordinating with the Line Managers regarding the Interviews.• Conducting and Scheduling Interviews, Collecting and Delivering Feedback, Negotiating, Job Posting.• Perform Full Lifecycle of Recruitment Which Includes Sourcing, Screening, Reference Checking and maintaining the relationship with candidates. Show less